Meghan D’Arcy
Fort Belvoir
Summary
Dynamic customer service professional with over 10 years of experience, showcasing a strong blend of hard and soft skills. Expertise in problem-solving and educating clients on products and services, paired with a commitment to delivering exceptional customer experiences. Proficient in building strategic relationships through attentive listening, creative problem-solving, and tactful diplomacy, resulting in mutually beneficial outcomes for consumers and providers. Recognized for punctuality and maintaining a consistently positive rapport with customers, ensuring efficient execution of all duties while achieving high satisfaction rates.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Energy Savers Heating & Air
10.2020 - Current
- Scheduling/rescheduling multiple appointments for customers
- Remote work for 5 years without having to be micromanaged
- 5 years of service titan experience
- GoTo answering service experience
- Inbound and outbound calling
- Stepping in for manager when they are out of the office
- Customer de escalation
- Creating invoices
- Taking payments
- Sales
- Dispatching
- Training all new employees
- Excell experience
- On call for holidays and after hours for scheduling/rescheduling
- Organizing workloads for myself and coworkers, creating tasks to follow up on
- Utilizing Podium for online scheduling
- Utilizing Microsoft teams
Client Service Representative
Double Churches Animal Clinic
10.2016 - Current
- Efficiently multitasked in a fast-paced environment by handling incoming calls for clients, patient administration, scheduling, and accounting services
- Refill medications, obtain/disburse medical records
- Prepare monthly city permits, order food/supplies, make nightly deposits, data entry & scan all documents into EMR
Loan Agent
Mann Finance
07.2015 - 10.2016
- Processed & completed loan applications, Accounts payable/receivable
- Daily balancing of cash drawers, daily bank deposits, customer service
- Assisted with court proceedings when needed
Assistant Manger
Country’s BBQ
02.2012 - 07.2015
- Responsible for the overall success in maintaining accountability and serviceability of the dining
- Identified and implemented enhancements to customer service and communication to improve efficiency and customer satisfaction
- Managed staffing, scheduling, hiring and training all new staff and identified strengths and opportunities for further development
- Assisted with hosting & catering events
Sales Associate/Cashier
Kmart Corporation
03.2010 - 01.2011
- Cashier/customer service associate
Education
Advanced Diploma -
Smiths Station High School
Smiths, AL05.2012
Skills
- Service excellence
- Engaged listening skills
- Logical evaluation
- Detail-oriented data management
- Relationship management
- Troubleshooting skills
- Building professional connections
- Telecommunications proficiency
- Experienced with digital tools
- Customer complaint resolution
- Excel proficiency
- Skilled in addressing customer complaints
- Financial processing expertise
- Customer relationship management
- Customer feedback assessment
- Polished phone etiquette
- Experienced in managing Microsoft Outlook
- Appointment coordination
- Timely follow-up communication
- Proficient in call handling
- Organized scheduling expertise
- Timely order management
- Team training
- Process documentation
- Administrative coordination
- Data sourcing
- Strategic prioritization skills
- Employee training
- Crisis management skills
- Cultivating trust
- Quality assurance
- Negotiation skills
- Staff training development
Timeline
Customer Service Representative
Energy Savers Heating & Air
10.2020 - Current
Client Service Representative
Double Churches Animal Clinic
10.2016 - Current
Loan Agent
Mann Finance
07.2015 - 10.2016
Assistant Manger
Country’s BBQ
02.2012 - 07.2015
Sales Associate/Cashier
Kmart Corporation
03.2010 - 01.2011
Advanced Diploma -
Smiths Station High School