Meghan Keeler
Virginia Beach
Summary
Clinical healthcare professional with strong background in coordinating patient care and managing clinical operations. Skilled in team collaboration, ensuring seamless communication among staff, and adapting to evolving healthcare needs. Proven expertise in workflow optimization, patient scheduling, and compliance with medical regulations. Known for fostering supportive environment and delivering high-quality results. As well as, tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
9
9
years of professional experience
Work History
Clinical Coordinator
Eastern Virginia Medical School
07.2022 - 06.2025
- Supported the establishment and assumed a leadership role within the Rheumatology department
- Prior Authorizations for medications
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Identified areas of opportunity for process improvements, leading efforts to implement changes that resulted in enhanced operational efficiency across all aspects of the clinic''s function.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Handle inbound/outbound phone calls in a timely manner
- Assisted in EHR system upgrade as super user
- Maintain patient medical records
- Schedule medical tests and follow-up appointments
- Advising ways to improve efficiency of workflow
- Order clinical supplies for Internal Medicine, Infectious Disease, Sickle Cell and Rheumatology Department
- Primary point of contact for Rheumatology department
- Enhanced patient care with introduction of telehealth services, expanding access to care for remote patients.
- Oversaw compliance with healthcare regulations, ensuring clinic exceeded standards during audits.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Implemented new policies and educated staff on changes.
- Diffused situations between staff and patients when frustrations were high
- Manage referrals for new/existing patients
- Assist in employees yearly evaluation
- Data entry in EHR system
- Use of Microsoft Office 365
Certified Medical Assistant
Virginia Beach OBGYN
02.2020 - 07.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Promoted a positive work environment among colleagues with open communication and teamwork-focused approach to daily responsibilities.
- Oriented and trained new staff on proper procedures and policies.
- Created weekly work schedules taken vacation and sick time into consideration.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Worked independently and efficiently to get various task done around the office done.
Program Assistant
Child Development Center
08.2016 - 11.2019
- Supervised/trained on-coming employees
- Create weekly lesson plans on spread sheets
- Coordinate with director and staff members
- Creating daily schedules for staff members
- Manage multiple personal files in accordance with PII
- Use of Microsoft Office 365 on daily basis
- Provided input on goals and objectives for the program
- Managed a classroom for 20 students
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
Education
Master of Science - Healthcare Administration
Southern New Hampshire University
Manchester, NH05.2025
Bachelor of Science - Healthcare Administration
Charter College
Vancouver, WA01.2022
Associates of Applied Science - Allied Health
Charter College
Vancouver, WA01.2021
Certificate - Medical Assistant
Charter College
Oxnard, CA01.2019
Skills
- Staff Training & Development
- Team Coordination & Leadership
- Public & Community Relations
- Project Development & Management
- Knowledge of Human Resources Procedures
- Decision Making & Conflict Resolutions
- Attention to Detail
- Staff Scheduling
- Interpersonal Communication
- Time Management
- Clinical Supervision
- Patient Care
- Medical Records Management
- Department Supply Management
LANGUAGES
English | Native
Timeline
Clinical Coordinator
Eastern Virginia Medical School
07.2022 - 06.2025
Certified Medical Assistant
Virginia Beach OBGYN
02.2020 - 07.2022
Program Assistant
Child Development Center
08.2016 - 11.2019
Bachelor of Science - Healthcare Administration
Charter College
Associates of Applied Science - Allied Health
Charter College
Certificate - Medical Assistant
Charter College
Master of Science - Healthcare Administration
Southern New Hampshire University
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