Meibel Crespo
Centreville
Summary
Motivated and detail-oriented professional with 17+ years of experience in healthcare administration, coordination, and customer service, now pursing an opportunity as a Remote Entry-Level Recruiter. Skilled in managing high-volume communications, scheduling, and database systems with accuracy and confidentiality. Adept at building strong relationships, supporting recruiting processes, and providing exceptional client and candidate experiences. Known for excellent communication, organization, and teamwork in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Bilingual Behavioral Health Coordinator
Inova Health Systems
02.2023 - Current
- Manage and maintain Behavioral Health patient scheduling and database integrity in a fast-paced environment.
- Coordinate complex schedules and ensure timely communication between patients, physicians, and clinical staff.
- Streamlined internal workflows to improve efficiency in appointment scheduling and follow-up communication.
- Assist in training staff on updated onboarding and scheduling processes.
- Handle confidential information with professionalism and compliance.
- Serve as a Certified Spanish Interpreter ensuring inclusive communication.
Bilingual Behavioral Health Technician
Pediatric Specialists of Virginia
07.2018 - 02.2023
- Supported administrative and scheduling processes across multiple specialties, improving response time and workflow.
- Ensured data accuracy across patient management systems and scheduling platforms.
- Communication effectively with diverse clients and medical teams, maintaining professionalism and empathy.
- Assisted with process improvements to enhance the client intake experience.
Bilingual Patient Access
Inova Pediatrics Specialty Center I
02.2014 - 07.2018
- Registered and scheduled patients accurately while maintaining excellent communication and service standards.
- Supported multi-line phone operations, managing a high call volume efficiently.
- Served as an interpreter to bridge communication between patients and healthcare staff.
Registration Representative II
Inova Healthplex
03.2007 - 01.2013
- Registered and scheduled patients for multiple departments, ensuring data accuracy and confidentiality.
- Handled sensitive information with discretion and compliance with privacy regulations.
- Collaborated with teams to streamline workflow and improve overall patient experience.
Education
Bachelor of Science in Information Technology - IT Network Security
Westwood College (Online)
Institution ClosedSkills
- Candidate and Client Communication
- Interview Scheduling and Coordination
- Applicant Tracking and Database Management
- Onboarding Support
- Process Improvement
- Customer Service Excellence
- Bilingual - English and Spanish (Certified Interpreter)
- Microsoft Office Suite (Excel, Word, Powerpoint)
- Virtual Collaboration Tools (Zoom, Teams, Outlook, Google Workspace)
Timeline
Bilingual Behavioral Health Coordinator
Inova Health Systems
02.2023 - Current
Bilingual Behavioral Health Technician
Pediatric Specialists of Virginia
07.2018 - 02.2023
Bilingual Patient Access
Inova Pediatrics Specialty Center I
02.2014 - 07.2018
Registration Representative II
Inova Healthplex
03.2007 - 01.2013
Bachelor of Science in Information Technology - IT Network Security
Westwood College (Online)
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