Meiyah Watson
Norfolk
Summary
Dynamic Service Desk Assistant at Homeport Hampton Roads, adept at incident management and delivering exceptional customer service. Proven ability to troubleshoot technical issues and enhance operational efficiency through effective communication and teamwork. Recognized for maintaining professionalism and attention to detail, ensuring client satisfaction in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Service Desk Assistant
Homeport Hampton Roads
08.2019 - Current
- Assisted users with troubleshooting technical issues and concerns across various platforms.
- Provided timely responses to service requests via phone, email, and chat support channels.
- Participated in training sessions to enhance knowledge of systems and customer service techniques.
- Maintained a high level of professionalism and discretion when dealing with sensitive or confidential information, ensuring client trust and satisfaction.
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Coordinated reservations and room assignments using property management software.
- Implemented efficient communication processes between departments to streamline operations.
- Maintained accurate records of guest information and billing details in compliance with policies.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Trained and mentored junior staff on best practices for customer service and technical troubleshooting.
- Conducted regular system audits, identifying areas for improvement in service delivery processes.
Education
Associate of Applied Science - Business Management
Tidewater Community College
Norfolk, VA08-2015
Skills
- Strong work ethic
- Ticketing system experience
- Incident management
- Call handling etiquette
- Documentation
- Teamwork and collaboration
- Customer service
- Attention to detail
Timeline
Service Desk Assistant
Homeport Hampton Roads
08.2019 - Current
Associate of Applied Science - Business Management
Tidewater Community College