Mekaylah Smith
Virginia Beach
Summary
Dynamic sales professional with a proven track record at Life Protect 247, excelling in upselling and customer engagement. Skilled in presentation and negotiation, I effectively drive sales and enhance customer satisfaction. Adept at managing inventory and fostering strong relationships, I consistently achieve targets while delivering exceptional service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Representative
Life Protect 247
04.2024 - Current
- Promotes and sells products to customers on behalf of a company or organization
- Pitches products to potential customers
- Presents new ones to existing customers
- Maintains existing customer accounts
- Ensures a smooth sales process and customer satisfaction
Benefits Administrator Services Associate II
Conduent
Chesapeake
09.2024 - 04.2025
- Managed employee benefits, workers' compensation, health and pension programs and 401K plans.
- Provided support for workers compensation claims administration process including filing required documents with state agencies and tracking claim status updates.
- Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends.
- Assisted in developing communication materials for benefit-related topics such as open enrollment, wellness initiatives or changes in plan designs.
- Coordinated annual renewals for all group medical, dental, vision, life insurance policies as well as other voluntary programs such as flexible spending accounts.
- Participated in meetings between senior management team members and external vendors regarding proposed changes or enhancements to existing benefit programs.
- Assisted with the development of a new 401 plan design that met company objectives while remaining compliant with federal regulations.
- Responded promptly to inquiries from employees regarding their benefits coverage or eligibility status.
- Checked accuracy and completeness of benefits applications and documents.
Retail Sales Associate/Cashier
Bath & Body Works
06.2023 - 12.2023
- Welcoming and engaging with customers as they enter the store
- Assessing customers' needs and suggesting solutions to their problems
- Working with cash registers and processing payments
- Setting and attaining sales goals
- Giving customers advice about sales and promotions
- Using upselling techniques to increase store sales
- Recommending the best products to customers
- Cleaning and restocking the store throughout the day, before opening and after closing
Preschool Teacher
Virginia Beach United Methodist Church
07.2022 - 03.2023
- Maintaining a safe and supportive environment for young children
- Assisting teachers with carrying out lesson plans
- Helping children use the bathroom or, when necessary, changing diapers
- Handling basic hygiene needs such as handwashing
- Preparing children for and supervising them during naptime
- Preparing and serving lunch or healthy snacks
- Observing children for developmental problems and other concerns-and passing this information onto the preschool teacher
- Supporting preschool teachers with preferred classroom management and discipline strategies
- Participate and help with parent-teacher conferences as needed
Crew Member
Defy
08.2021 - 02.2022
- Maintain a friendly, outgoing personality with our guests and team members
- Provide guests with a safe and enjoyable experience
- Conduct sales and recommendation of products based on guest needs
- Coordination of birthday parties and events
- Conduct daily, weekly, and monthly maintenance checks
- Assist in managing inventory on a weekly basis
- Support team lead in all opening and closing park procedures
- Act as a first responder to emergencies and respond appropriately
- Help maintain a clean environment; some janitorial duties will apply
Sales Associate
Marshalls
04.2021 - 11.2021
- Involve various customer service and merchandising duties
- Arrange items on store racks and shelves
- Ensure accurate pricing
- Help shoppers locate merchandise
- Clean the store
- Handle customer inquiries regarding Marshalls goods and services
Crew Member
Burger King
06.2020 - 07.2021
- Greets guests with a smile while receiving orders and processing payments
- Prepares and packages food and drink products
- Responsible for maintaining the cleanliness of the restaurant at all times including dining room, restroom & exterior
- Maintains health and safety standards in work areas
- Unloads and stocks inventory items as needed
- Prompt and regular attendance on assigned shifts
- Follows Burger King uniform and grooming standards and policies
Education
Associate's degree - Psychology
Norfolk State University
03.2025
High school diploma -
Tallwood High School
06.2022
Skills
- Classroom Management
- Inventory Control
- Upselling
- Presentation Skills
- Teaching
- Childcare
- Math
- Pricing
- Retail Sales
- Communication Skills
- Balance sheet reconciliation
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Negotiation
- Merchandising
- Retail Management
Certification
- Child Development Associate Certification
- First Aid Certification
Timeline
Benefits Administrator Services Associate II
Conduent
09.2024 - 04.2025
Sales Representative
Life Protect 247
04.2024 - Current
Retail Sales Associate/Cashier
Bath & Body Works
06.2023 - 12.2023
Preschool Teacher
Virginia Beach United Methodist Church
07.2022 - 03.2023
Crew Member
Defy
08.2021 - 02.2022
Sales Associate
Marshalls
04.2021 - 11.2021
Crew Member
Burger King
06.2020 - 07.2021
Associate's degree - Psychology
Norfolk State University
High school diploma -
Tallwood High School