Meklit Tsegaye
Reston
Summary
Front-end management professional experienced with leading front-end teams to ensure smooth daily operations and exceptional customer service. Skilled in staff training, conflict resolution, and ensuring excellent customer experiences.
Overview
2
2
years of professional experience
Work History
Front End Manager
Albertons
02.2024 - Current
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Barista
Starbucks, Barista
08.2023 - 03.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
- President of Our Minds Matter Club
- Co-President of Math Honor Society
- Awarded National Honors Society
- Honor Roll 2023 & 2024
Associate of Science - Health Sciences
06-2027
Skills
- Customer service
- Employee supervision
- Staff supervision
- Performance improvements
Languages
Amharic
Native or Bilingual
Timeline
Front End Manager - Albertons
02.2024 - Current
Barista - Starbucks, Barista
08.2023 - 03.2024
South Lakes High School - ,
Northern Virginia Community College - Associate of Science, Health Sciences
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