Mela Rogers
Roanoke
Summary
Proficient in sales, finance, and leadership capacities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Relationship Banker
Truist
12.2025 - Current
- Advised consumer and business clients on deposits, credit, and real estate lending while ensuring regulatory compliance.
- Managed and expanded client portfolios through needs-based analysis and tailored financial solutions.
- Built long-term relationships through trusted advisory support and exceptional client experience.
- Partnered with leadership to drive performance and operational efficiency.
Senior Sales and Service Representative
First Citizens Bank
10.2024 - 11.2025
- Provided exceptional client support by building meaningful relationships and maintaining outreach and engagement for platform sales at First Citizens Bank.
- Managed account opening for consumer and business, personal and auto loans, wire services, and notary services.
- Successfully developed strong skills in client relationship management, sales, and financial services.
- 2024 Performance Excellence Award
- Bank at Work Coordinator
Universal Banker II
Truist
10.2023 - 09.2024
- Assisted in account opening, maintenance, and service line support at Truist, ensuring proper documentation and delegating tasks for operations leadership.
- Managed vault teller responsibilities, including ordering cash shipments and maintaining branch cash supply.
- Maintained partner referrals to drive business growth and customer satisfaction.
- Top Five in Regional Referrals
- Operations Lead
Account Specialist
Wells Fargo
09.2022 - 09.2023
- Managed collections for customer accounts at Wells Fargo, ensuring accuracy and compliance standards.
- Utilized negotiation skills to successfully collect on overdue accounts.
- Maintained detailed customer information in a database and provided exceptional customer service.
Education
Associate of Science - Social Sciences
Virginia Western Community College
Roanoke, VASkills
- Financial sector
- Sales strategy
- Team leadership
- Document analysis
- Client relationship management
- Client support
Certification
- NMLS December 2025 to Present
- Certified Notary Public March 2025 to March 2029
Timeline
Senior Relationship Banker
Truist
12.2025 - Current
Senior Sales and Service Representative
First Citizens Bank
10.2024 - 11.2025
Universal Banker II
Truist
10.2023 - 09.2024
Account Specialist
Wells Fargo
09.2022 - 09.2023
Associate of Science - Social Sciences
Virginia Western Community College