MELANIE BELOTE
Exmore
Overview
9
9
years of professional experience
Work History
Office Services Specialist
Virginia Department of Health
Nassawadox
08.2024 - Current
- Assisted staff with administrative tasks, including document preparation and filing.
- Collaborated with team members to streamline office procedures and improve efficiency.
- Provided customer service support to internal staff regarding office services inquiries.
- Answered multi-line phone system and engaged with clients.
- Ensured that all documents were accurate before submitting them for approval or processing.
- Performed data entry and record keeping tasks using computer software applications such as Microsoft Office Suite.
- Communicated with customers regarding orders and special requests.
- Managed daily workflow within assigned teams including assigning tasks and duties among staff members.
- Resolved customer complaints in a timely manner in order to maintain positive relationships with clients.
- Collaborated with other departments to ensure smooth operations across all areas.
- Coordinated mailings of packages, letters, invoices, and reports, both internally and externally.
- Organized and maintained filing systems for documents related to office services activities.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Answered and directed phone calls to appropriate staff members.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Facilitated communication within the office and with external partners.
- Maintained confidentiality of sensitive information and documents.
- Maintained positive working relationship with fellow staff and management.
- Assisted organizational efforts by filing, entering data and answering phones.
- Offered reception coverage to relieve staff during absences or breaks.
- Provided support for incoming calls and emails from customers or vendors.
- Processed payments for goods and services received by the company utilizing accounts payable procedures.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Managed daily office operations and maintained a clean and efficient workspace.
- Handled incoming calls and directed callers to appropriate department or employee.
- Answered phones and routed voicemails to respective employees.
- Coordinated support to facilitate general office operations.
Service Coordinator
CenTech Service Corporation
Danville
10.2016 - 07.2024
- Communicated with clients and service providers to provide updates on work progress.
- Monitored daily progress and work quality to provide guidance and direction to technicians and installers.
- Assessed customer needs and developed solutions to meet needs.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Reviewed and printed blueprints for estimators.
- Developed and implemented quality control and assurance procedures for service projects to deliver high standards of work on client projects.
- Scheduled and oversaw maintenance, repair and installation activities.
- Managed efficient teams of up to 12 employees.
- Coordinated and monitored service activities to confirm work met all requirements.
Server
Mama Rosa's
Gretna
07.2016 - 10.2022
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new team members on service protocols and menu items.
- Upsold daily specials and beverages to enhance guest experience.
- Handled cash transactions and managed payment processing effectively.
- Resolved customer complaints professionally to maintain satisfaction levels.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
Education
High School Diploma -
Northampton High School
Eastville, VA06-1990
Skills
- Document preparation
- Data entry
- Office equipment operation
- File organization
- Workflow management
- Customer service
Timeline
Office Services Specialist
Virginia Department of Health
08.2024 - Current
Service Coordinator
CenTech Service Corporation
10.2016 - 07.2024
Server
Mama Rosa's
07.2016 - 10.2022
High School Diploma -
Northampton High School