Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melanie Hernandez

North Chesterfield, Va

Summary

Dynamic and detail-oriented professional with extensive experience at Aspen Dental, excelling in patient care and appointment scheduling. Proven organizational skills and effective communication foster exceptional customer experiences. Adept at managing sensitive information and enhancing workflow efficiency, contributing to improved patient satisfaction and operational success. Bilingual, ensuring clear communication with diverse clientele.

Overview

4
4
years of professional experience

Work History

Receptionist

Dental Office
11.2024 - 04.2025


  • Managed patient scheduling and appointment confirmations to optimize office workflow.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Dental Assistant

Aspen Dental
09.2023 - 06.2024
  • Assisted in patient preparation and recorded medical history for efficient dental examinations.
  • Maintained cleanliness and organization of treatment rooms, ensuring compliance with health standards.
  • Supported dentists during procedures by handing instruments and managing supplies effectively.
  • Educated patients on post-treatment care to promote optimal oral health outcomes.
  • Communicated effectively with patients to address inquiries and enhance their experience.
  • Scheduled appointments and managed patient records using dental software systems efficiently.

Wearhouse Worker

Amazon
04.2022 - 09.2022
  • Maintained organized warehouse layout to enhance workflow efficiency.
  • Processed outgoing orders, ensuring timely dispatch and accurate documentation.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards..
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.

Sales Associate

Marshall’s
04.2021 - 12.2021
  • Assisted customers in locating merchandise and answering product inquiries..
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care..
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Lc Bird High School
Chesterfield, Va
2022

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Scheduling appointment

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Dental Office
11.2024 - 04.2025

Dental Assistant

Aspen Dental
09.2023 - 06.2024

Wearhouse Worker

Amazon
04.2022 - 09.2022

Sales Associate

Marshall’s
04.2021 - 12.2021

Lc Bird High School

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Melanie Hernandez