MELAT ATLAW
Alexandria
Summary
Dedicated and customer-focused restaurant server with 10 years of experience in a high-volume steakhouse. Skilled in delivering exceptional guest service, menu and wine recommendations, upselling premium food and beverages, and ensuring an outstanding dining experience. Known for strong communication, teamwork, attention to detail, and the ability to thrive in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Server
Longhorn Steakhouse
Falls Church
05.2016 - Current
- Provide exceptional customer service in a fast-paced, high-volume restaurant.
- Serve large volumes of guests while maintaining accuracy and professionalism.
- Recommend menu items, steaks, beverages, and pairings based on guest preferences.
- Accurately manage food and beverage orders.
- Collaborate with kitchen staff to ensure timely meal delivery.
- Communicate customer allergies and special requests effectively.
- Process cash and credit card transactions using POS systems.
- Resolve guest concerns to ensure complete customer satisfaction.
Education
Associate of Arts - Full Stack Web Development
Evangadi
Evangadi, Maryland01.2022
Associate of Applied Science - Nursing Assistant
Key Stone
Hazleton, PA01.2014
Associate of Arts - Marketing & Sales Management
Adama University
Adama, Ethiopia01.2010
Skills
- Exceptional customer service
- Teamwork and collaboration
- Multitasking and organization
- Order taking and accuracy
- Strong work ethic
- Cash handling
- Suggestive selling
- Food safety standards
Timeline
Server
Longhorn Steakhouse
05.2016 - Current
Associate of Arts - Full Stack Web Development
Evangadi
Associate of Applied Science - Nursing Assistant
Key Stone
Associate of Arts - Marketing & Sales Management
Adama University