Melinda Amrhein
Vinton
Summary
Accomplished professional with 15 years in account resolution, sales, and negotiation. Achieved top company closing rates and consistently exceeded monthly conversion goals. Assumed leadership in July 2023, responsible for coaching and developing a team of 13+. Expertise in communication, relationship management, and driving revenue while ensuring positive customer outcomes.
Overview
15
15
years of professional experience
Work History
General Manager / Supervisor
Midland Credit Management
07.2023 - Current
- Lead, coach, and develop a team of 13+ Account Resolution Specialists to achieve and exceed company performance goals.
- Managed team performance through targeted coaching, regular feedback, goal setting, and performance tracking.
- Trained and mentored employees in negotiation strategies, customer communication, and account resolution techniques to enhance overall productivity.
- Foster a culture of accountability, teamwork, and continuous improvement.
- Supported operational success by identifying and implementing strategies to improve team performance and drive revenue growth.
Senior Account Resolution Specialist
Midland Credit Management
01.2012 - 07.2023
- Recognized as top-performing Account Resolution Specialist for consistently exceeding performance benchmarks.
- Achieved highest account closing rate company-wide during 15-year career, contributing significantly to revenue recovery.
- Consistently achieved over 100% of monthly conversion goals, exceeding performance expectations.
- Recovered millions of dollars in revenue through skilled negotiation, relationship-building, and customer-focused solutions.
- Influenced customers to resolve outstanding accounts through effective trust-building, communication, and problem-solving.
- Managed challenging conversations while maintaining professionalism, empathy, and a focus on successful outcomes.
- Earned promotion into leadership based on exceptional performance, consistency, and proven ability to deliver results.
Education
Associate Degree - Paralegal Studies
National Business College
Skills
- Sales growth
- Customer Relationship Management
- Conversion Strategy
- Account Resolution & Recovery
- Negotiation & Persuasion
- Goal & KPI Achievement
- Leadership & Team Development
- Performance Coaching
- Employee Development
- Conflict Resolution
- Communication & Active Listening
- Problem Solving
Timeline
General Manager / Supervisor
Midland Credit Management
07.2023 - Current
Senior Account Resolution Specialist
Midland Credit Management
01.2012 - 07.2023
Associate Degree - Paralegal Studies
National Business College