Melinda Bowyer
Bedford
Summary
Dynamic leader with proven success at Apple Market/GPM Investments, enhancing store operations and team performance. Excelled in recruitment, training, and mentoring, significantly improving employee efficiency. Skilled in customer service and payroll management, fostering positive relationships and financial accuracy. Demonstrates exceptional verbal communication and a friendly demeanor, driving operational excellence and team cohesion.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Store Manager of Operations
Apple Market/ GPM Investments
01.1999 - Current
- Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Interacted well with customers to build connections and nurture relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
Supervisor
Apple Market/GPM Investments
01.1996 - 12.1999
- Oversaw daily operations for 22 Stores to ensure Managers were completing their jobs effectively and had timely completion of tasks.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Educated staff on organizational mission and goals to help employees achieve success.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Label Inspector
Piedmont Label
01.1994 - 12.1996
- Reduced the frequency of defects by closely monitoring production processes and identifying areas for improvement.
- Upheld codes and regulations governing materials, processes, and procedures.
- Proved successful working within tight deadlines and a fast-paced environment.
Cashier
McDonald's
01.1992 - 12.1994
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Performed cash, card, and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
Education
High School Diploma -
Liberty High School
Bedford, VA01-1994
Skills
- Employee training
- Recruitment and hiring
- Employee scheduling
- Team leadership
- Friendly and positive
- Customer service
- Verbal and written communication
- Store operations
- Training and mentoring
- Store opening and closing
- Accurate money handling
- Payroll management
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Store Manager of Operations
Apple Market/ GPM Investments
01.1999 - Current
Supervisor
Apple Market/GPM Investments
01.1996 - 12.1999
Label Inspector
Piedmont Label
01.1994 - 12.1996
Cashier
McDonald's
01.1992 - 12.1994
- ServSafe Food Protection Manager Certification - National Restaurant Association.
High School Diploma -
Liberty High School
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