Melissa Boyd
Petersburg
Summary
Adaptable professional with proven ability to learn quickly and adjust to new environments. Expertise in acquiring knowledge rapidly and applying it effectively to achieve results. Committed to continuous learning and adept at navigating change successfully.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Driver
Petersburg Area Transit
Petersburg
08.2021 - Current
- Transported passengers to destinations along fixed routes and provided door-to-door service.
- Conducted vehicle safety inspections before and after each driving session.
- Responded to transportation inquiries from customers and set appointments using trip master software.
- Coordinated dispatching of drivers upon customer readiness for travel.
Case Manager
Goodwill of Central Virginia
Richmond
03.2005 - 11.2020
- Managed individuals with intellectual disabilities in production environments at Goodwill stores.
- Assisted in achieving daily production quotas, ensuring operational efficiency.
- Documented daily case notes and prepared monthly and quarterly reports.
- Recorded daily attendance and coordinated with caregivers and support coordinators from community service boards.
Education
Associate - Business Administration
Strayer University
Virginia03.2007
High School Diploma -
Henrico Adult Learning Center
Glen Allen, VA06-2000
Skills
- Microsoft Office proficiency
- Computer literacy
- Cash handling expertise
- Customer service excellence
- Developmental disabilities knowledge
- Case management skills
- Word processing capabilities
- Office administration experience
- Typing proficiency
- English language skills
- Writing proficiency
- Individual and group counseling
- Autism spectrum experience
- Conflict resolution strategies
- Phone etiquette mastery
- Telecommunication skills
Certification
- Emergency dispatch, 03/01/21, 03/01/23
- Emergency Telecommunications Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Driver
Petersburg Area Transit
08.2021 - Current
Case Manager
Goodwill of Central Virginia
03.2005 - 11.2020
Associate - Business Administration
Strayer University
High School Diploma -
Henrico Adult Learning Center
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