Melissa Browne
Virginia Beach
Summary
Dynamic Insurance Agent with a proven track record at GEICO, enhancing client retention through exceptional customer service and expertise in auto insurance. Excelled in identifying coverage gaps and upselling, backed by a strong foundation in regulatory compliance. Mentored junior agents, contributing to a culture of professionalism and continuous improvement.
Overview
14
14
years of professional experience
Work History
Insurance Agent
GEICO
03.2010 - 07.2024
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Educated clients on insurance policies and procedures.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Mentored junior agents, sharing industry insights and best practices for success in the field.
- Monitored customer feedback and identified areas of improvement.
Education
High School Diploma -
East Alton Wood River High School
Wood River, IL05-2002
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Client relations
- Auto insurance
- Client retention
- Upselling
- Regulatory compliance
Timeline
Insurance Agent
GEICO
03.2010 - 07.2024
High School Diploma -
East Alton Wood River High School
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