Melissa Entsminger
Lexington
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Overview
6
6
years of professional experience
Work History
Groups Coordinator/Guest Services Supervisor
Virginia Safari Park
Natural Bridge
07.2025 - Current
- Coordinated educational programs for field trips/private groups.
- Managed scheduling and for special events and guest experiences.
- Scheduling all wagons and in charge of scheduling the employees for wagons.
- Collected deposits for groups and keeping everything organized to keep a smooth schedule.
- Facilitated communication between different departments in order to resolve issues quickly.
- Monitored inventory levels and ordered additional supplies as needed.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Handled all opening and closing duties including paperwork, counting money, deposits, in charge of inventory, etc.
Guest Services Staff Member
Virginia Safari Park
Natural Bridge
06.2020 - Current
- Assisted guests with inquiries and provided information about park attractions.
- Managed ticket sales and processed payments efficiently at the entrance.
- Handled money when checking in guests for the day.
- Answered telephone calls promptly and provided accurate information regarding services offered by the facility.
Education
Rockbridge County High School
Lexington, VASkills
- Event coordination
- Scheduling management
- Inventory management
- Ticket sales processing
- Guest services enhancement
- Effective communication
- Time management
- Recordkeeping
- Staff supervision
- Data entry
- Schedule coordination
- Scheduling expertise
- Event planning
- Multitasking and organization
- Document management
- Scheduling and calendar management
References
References available upon request.
Timeline
Groups Coordinator/Guest Services Supervisor
Virginia Safari Park
07.2025 - Current
Guest Services Staff Member
Virginia Safari Park
06.2020 - Current
Rockbridge County High School