Melissa Grant

• Administrative Support: Manage appointment scheduling, client intake, office correspondence, and clerical operations in a high-volume psychological practice.
• Client Communication: Serve as the primary point of contact for clients, providing courteous and confidential support while coordinating with clinicians.
• Clinical Testing Coordination:
  Schedule and confirm psychological assessments (neuropsychological, psychoeducational, etc.) with clients and providers.
  Prepare and maintain documentation for psychological testing sessions, including informed consent and test material checklists.
  Track testing schedules, manage reschedules and cancellations, and liaise with clinicians to ensure workflow efficiency.
  Assist in the administration, scoring, and secure handling of psychological tests as directed by licensed professionals.
• Collections Administration:
  Monitor and follow up on outstanding balances; contact clients regarding overdue accounts in a professional and respectful manner.
  Process payments and assist clients in understanding billing and insurance statements.
  Coordinate with billing department to ensure proper documentation of RORs (Release of Records) and ROIs (Release of Information).
  Maintain accurate records of billing communications and support claims processing.
• Compliance and Confidentiality: Adhere strictly to HIPAA regulations and ensure all client data and correspondence are handled with discretion and professionalism.
• Office Coordination: Manage calendars, support supply procurement, and help maintain a welcoming and organized office environment.

• Deliver one-on-one interventions to children with ASD and developmental disabilities.
• Implement individualized treatment plans from BCBA; collect and report behavior data.
• Foster client progress in communication, behavior, and social skills through evidence-based strategies.

• Guide individuals in job readiness, employment search, and retention.
• Facilitate training, employer engagement, and long-term employment outcomes.
• Track client progress and provide individualized support in a university-based inclusive program.

• Tutored students at all academic levels (primary to adult learners) in Math, English, Sciences, and Business.
• Specialized in working with neurodivergent students (ASD, ADHD); provided homeschooling support.

• Provided care and educational support to young children in a structured daycare setting.

• Specialized in working with neurodivergent students (ASD, ADHD); provided support as a teacher and student aid.

• Provided comprehensive administrative support to the Special Education Division, including document preparation, file management, and office organization.
• Maintained internal and external communications between departments, schools, service providers, and parents to support special education services.
• Managed payroll processing by tracking and submitting employee timesheets and leave records.
• Scheduled appointments, meetings, school visits, and training sessions for staff and leadership.
• Drafted, proofread, and distributed memos, reports, and correspondence on behalf of the District Lead.
• Served as Personal Assistant to the District Lead, providing high-level support including calendar management, travel planning, coordination of confidential meetings, and handling sensitive information with discretion.
• Prepared meeting agendas, took minutes, and followed up on action items for leadership and team meetings.
• Assisted with the coordination of multidisciplinary team services for neurodivergent students, including behavioral therapists, diagnostic personnel, and special education teachers.
• Supported logistical planning for community outreach, training sessions, and stakeholder engagement initiatives.
• Ensured compliance with Ministry policies and maintained strict confidentiality in handling student and staff records.

• Advised prospective students and their families on academic programs, admission requirements, and financial aid options.
• Delivered in-person and virtual presentations to promote the university’s offerings and assist applicants in making informed decisions.
• Conducted campus tours for prospective students and visitors, highlighting key facilities and student support services.
• Served as a Customer Service Representative (CSR) during peak periods, responding to high volumes of calls, emails, and walk-in inquiries.
• Resolved applicant concerns by providing timely, accurate information and escalating complex issues when necessary.
• Processed application documentation, tracked admissions progress, and ensured timely follow-up with applicants.
• Built rapport with diverse student populations through empathetic communication and culturally sensitive support.
• Collaborated with departments and faculties to ensure prospective students received consistent and helpful guidance.
• Assisted in organizing open days, recruitment fairs, and student orientation events.
• Maintained detailed records of applicant interactions to support data tracking and reporting.

• Created high-quality promotional and professional materials using Adobe Illustrator, Photoshop, and InDesign.
• Designed specialty graphics including business cards, logos, brochures, catalogs, posters, and banners tailored to client branding needs.
• Provided full-service design and layout for private events such as weddings, funerals, baby showers, and gender reveals, including invitations, signage, and custom themes.
• Produced custom banner designs for both indoor and outdoor use, ensuring clarity, durability, and brand alignment.
• Oversaw and executed screen printing projects for apparel and promotional merchandise, collaborating with production staff for accurate output.
• Managed the printing and finishing process, ensuring quality control from digital proof to final product.
• Specialized in book design, layout, and binding for projects including event programs, booklets, and custom keepsakes.
• Consulted directly with clients to understand design needs, propose creative solutions, and deliver products that met both aesthetic and functional goals.
• Supported production timelines and maintained design archives, ensuring consistency and reusability of brand assets.