MELISSA HALE
Roanoke,VA
Summary
Dynamic sales operations leader with over 14 years of cross-functional experience in sales, site management, auditing, and technical roles within the Roanoke area. Expertise in guiding teams and managing complex projects while optimizing sales and operational processes to uphold high standards aligned with organizational goals. A collaborative approach, strong work ethic, and eagerness to learn consistently drive contributions to team success and positive outcomes. Committed to leveraging skills to foster growth and enhance operational efficiency in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Door-to-Door Sales Representative
Best Choice Roofing
08.2025 - Current
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success..
- Conducted regular surveys and canvassing activities to identify potential customers for products and services.
- Met or exceeded sales quotas regularly
- Found cost-saving options for new customers of Best Choice Roofing, often reducing overall costs by 7% or more.
- Tracked and measured sales activity using mobile technology, reporting sales from field.
- Developed bottom-up forecasting plans for territory, addressing sales goal attainment.
- Used scripts or persuasive sales techniques to convince clients in getting a roof inspection.
Assistant Site Manager
Zips Car Wash, LLC
01.2024 - 07.2024
- Led daily site operations, overseeing staff activities and ensuring adherence to operational standards.
- Trained new and existing staff on safety protocols, process efficiency, and customer service excellence, resulting in improved satisfaction scores.
- Directly contributed to the overall profitability and efficiency of the site through hands-on management.
- Monitored, coached, and supervised team of 9 employees in 2024.
Telemarketer for Sales
Czar Marketing, Inc
01.2018 - 12.2019
- Delivered persuasive sales pitches, closed deals, and accurately maintained client records using CRM systems.
- Made average of 56 outbound and inbound calls per day.
- Attained $ 5,000 in sales targets on monthly basis.
Property Auditor
IVUEIT / ProxyPics / Observa
01.2022 - Current
- Conduct precise property and compliance audits, providing clients with actionable data and documentation to ensure policy adherence.
- Executed audit phases and entered data into accounting software for analysis.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
Freelance App Developer
Self-Employed
08.2024 - Current
- Develop and support client-specific applications, enhancing functionality and user experience with modern technology trends.
- Developed software for desktop and mobile operating systems.
- Participated and facilitated a software field testing to verify performance of developed projects.
- Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
- Monitored performance against targets.
Education
GED -
NESU
Johnson City, TN01.2019
Skills
- Management & Leadership: Site Operations Leadership, Team Training & Development, Policy Compliance, Inventory & POS Optimization
- Retail & Sales: Retail Sales Management, CRM Systems, Strategic Sales Techniques, Customer Service Excellence
- Customer education
- Customer relationship management
- Persuasion techniques
- Sales strategies
- Appointment setting
- Consultative technique mastery
- Quota achievement
- Objection handling
Timeline
Door-to-Door Sales Representative
Best Choice Roofing
08.2025 - Current
Freelance App Developer
Self-Employed
08.2024 - Current
Assistant Site Manager
Zips Car Wash, LLC
01.2024 - 07.2024
Property Auditor
IVUEIT / ProxyPics / Observa
01.2022 - Current
Telemarketer for Sales
Czar Marketing, Inc
01.2018 - 12.2019
GED -
NESU