Melissa Melgar
Springfield
Summary
I am highly motivated and efficient college student with 3 years of proven experience in high-volume dining services at a senior living facility. Recognized for exceptional performance through 2 promotions, culminating in the role of team trainer . Proven ability to work well with others, demonstrating strong leadership, mentorship, and effective problem-solving skills. I possess an excellent work ethic, superior time management, and a high degree of responsibility, ensuring dedicated care for both job duties and customer satisfaction. Seeking a part-time role to leverage these proven competencies.
Overview
3
3
years of professional experience
Work History
Server
Greenspring Retirement Community
Springfield
12.2022 - 08.2025
- Promotion twice from server to hostess then trainer of employees
- Overseas other employees was directly under Manager
- Maintained good rapport with each server under me
- Provided exemplary table service to residents in a senior living community.
- Maintained cleanliness and organization of dining areas and utensils.
- Assisted in menu presentations, offering meal recommendations to residents.
- Handled resident feedback promptly to enhance dining experiences.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
Bachelor of Science - Psychology
Virginia Commonwealth University
Richmond, Virginia, VA 08.2025 - 11.2025
Skills
- Customer service
- Employee training
- Team collaboration
- Effective communication
- Conflict management
- Problem resolution
- Time management
- Memory retention
- Positive guest interactions
- Food running
- Table bussing
- Supply restocking
- Multitasking and organization
- Specials promotion
- Strong work ethic
- Calm demeanor
- POS operation
Languages
Spanish
Native/ Bilingual
Affiliations
- I was admitted into a program that worked firsthand with Fairfax County police to learn more on how the department works. Program is called Public Safety Cadets.
Timeline
Bachelor of Science - Psychology
Virginia Commonwealth University
08.2025 - 11.2025
Server
Greenspring Retirement Community
12.2022 - 08.2025