Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Melissa Michaels

Waynesboro,VA

Summary

Diligent Nurse with significant experience in clinical supervision and staff management. Successfully implemented training programs that improved team efficiency and patient care. Demonstrated leadership and conflict resolution skills in high-pressure environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Clinical Supervisor

University Physicians Group
07.2023 - Current
  • General supervision of clinical staff to include hiring, performance management, timesheet approval, employee requests and complaints. Responsible for evaluating and resolving employee issues and other work-related issues.
  • Coordinate staff education, competency assessment, orientation, training, and cross-training of clinical staff. Work closely with the Charge Nurse and Clinical Manager to address any deficiencies in staff competencies and ensure proper clinical standards are achieved.
  • Assess staff performance and promote engagement. Responsible for evaluating staff engagement through assessment and action plan implementation to promote highly engaged teams.
  • Create a monthly work schedule for employees and manage employee leave requests.
  • Personnel record maintenance.
  • Schedule and conduct regular staff meetings to keep staff apprised of relevant information.
  • Responsible for oversight of clinical staff charge capture activities to ensure revenue opportunities are maximized.
  • Provides information to billing and coding requests related to clinical issues
  • Assist in preparation of yearly budget
  • Oversight of Petty Cash, Change Fund, timely bank deposits, and reconciliation monthly if applicable
  • Responsible for supply ordering, setting and maintenance par levels, inventory control and cost containment
  • Process vendor invoices for Accounts Payable process and process check requests as needed
  • Assist as needed with maintenance of appointment schedule templates, updates and revisions based on physician preference
  • Oversight of on-site laboratory testing. Assures all policies and procedures are in place, QC log books are maintained and current, and initial and annual competency is documented for all staff performing testing.
  • Oversight of vaccine ordering, ensure correct administration processes by staff, track stock to ensure appropriate type of vaccine is administered based on insurance carrier, adherence to VFVC stock and administration guidelines.
  • Works with PCS staff to ensure that providers and patient’s needs are being met in daily performance of clinical duties.
  • Provide clinical coverage as needed to providers.
  • Support practice operations with a focus on lean principles and implementation of best practices
  • Assist with maintenance and training of office, laboratory and medical equipment
  • Respond to patient requests and complaints. Document in EMR and other required processes.
  • Assist with creation and maintenance of policies and procedures
  • Responsible for establishing and participating in CPG and Corporate goals
  • Maintain applicable records according to retention guidelines (UVA/UPG, HIPAA, CLIA/COLA, etc.)
  • Act as an EPIC Superuser, attends webinars, provides implementation of system updates
  • Liaison between practice and institutional resources
  • Attend meetings as required
  • Cover office operations when needed.
  • Other duties as requested by management.
  • Lead and directed team of 12 clinical personnel and support staff.

Charge Nurse

University Physicians Group
04.2021 - 07.2023
  • Works in conjunction with the medical staff and nursing to facilitate patient management through the healthcare system. Assists in establishing an efficient and effective patient flow. Communicates and collaborates effectively with patient, family and members of the health care team
  • Documents in Electronic Medical Record in a comprehensive and timely manner.
  • Functions as an EPIC SuperUser and subject matter expert. Provides direct support through education and training to clinical staff.
  • Supports travel or practice based providers in the role of Patient Care Specialist II or Team Care Assistant as required.
  • Coordinates staff education, competency assessment, and training and maintenance of office, laboratory, and medical equipment.
  • Provides oversight and supervision to float/training staff to include coordination of work schedule and assignments, as well as delegate tasks as needed.
  • Aid in monitoring of compliance with Workmed and BLS requirements and protocols
  • Participates in orientation of new employees as needed.
  • Establishes and participates in CPG Quality Improvement Program and policies and procedures.
  • Receives pharmaceutical, medical supply and equipment requests for evaluation. Researches and evaluates options to determine the most appropriate and cost effective solution.
  • Provides management and oversight of vaccine ordering and inventory tracking. Assists with management of state funded vaccine programs.
  • Participates in establishing clinical operational goals for the CPG network, both long and short term
  • Research of new clinical services to determine impact to operations as related to cost, implementation, training.
  • Responsible for oversight of OSHA and Universal Precautions compliance and outside clinical issues (CDC, new services, health departments, patient education).
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
  • Collaborated with other healthcare professionals to provide quality patient care.

Registered Nurse- Emergency Department

Augusta Health
02.2020 - 04.2021
  • Perform electrocardiograms and ability to place intravenous lines
  • Assist in intubations, tracheostomies, setting of fractures
  • Stabilization of incoming patients, and prioritization of patient care
  • Administer medications, blood transfusions
  • Ability to work in a fast paced environment with a multidisciplinary team
  • Demonstrated strong clinical reasoning skills when assessing patients'' conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Improved patient outcomes by consistently providing high-quality emergency care and implementing evidence-based nursing practices.
  • Collaborated with multidisciplinary healthcare teams to develop comprehensive care plans for patients presenting with diverse medical conditions in the Emergency Department.
  • Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
  • Optimized patient flow within the Emergency Department by collaborating with charge nurses in coordinating bed assignments and discharges according to capacity constraints.
  • Delivered important IV and venous medications to control symptoms and provide effective treatments.
  • Enhanced patient satisfaction by delivering compassionate, culturally sensitive care tailored to individual needs and preferences.
  • Acted as a resource for colleagues by sharing clinical expertise, participating in educational opportunities, and serving as a preceptor for new nurses joining the Emergency Department team.
  • Answered codes quickly and orchestrated efficient, skilled medical care.
  • Upheld professional nursing standards and ethical principles when advocating for patients'' rights, respecting their autonomy, and maintaining confidentiality at all times.
  • Educated family members and caregivers on patient care instructions.
  • Promoted a safe and supportive environment for both patients and staff members by adhering to infection control protocols, maintaining equipment, and following safety guidelines.
  • Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
  • Contributed to the creation of a positive work culture within the Emergency Department by actively participating in team-building activities, offering constructive feedback, celebrating successes, and fostering a sense of camaraderie among colleagues.
  • Prevented potential medication errors by diligently verifying orders, double-checking dosages, and administering medications according to established protocols.
  • Facilitated smooth transitions of care by effectively communicating pertinent information during hand-offs and discharge planning.
  • Provided valuable support to families during critical situations by offering emotional support, answering questions, and assisting with decision-making processes related to their loved one''s care.
  • Educated patients and answered questions about health condition, prognosis, and treatment.

Clinical Medical Assistant

Augusta Health Care for Women
07.2013 - 05.2017
  • Adapting proper laboratory safety and standards as required by OSHA
  • Assisting with in office procedures and Maintaining aseptic technique
  • Parenteral medication administration
  • Demonstrating ability to navigate electronic medical records system., Greenway
  • Scheduling of appointments and surgical procedures
  • Partnering with regional hospitals, physicians’ offices and health department
  • Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Supported successful treatment plans by preparing patients for examinations, discussing treatment options, and providing clear instructions on medication usage.
  • Managed prescription refills requests promptly resulting in better medication adherence among patients.
  • Reduced wait times for patients by effectively coordinating physician schedules and exam room availability.
  • Ensured accurate diagnoses by proficiently collecting lab specimens and conducting routine tests.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Assisted with patients, supported physical, and emotional needs across multiple sites and locations.
  • Increased patient satisfaction through compassionate communication and support during medical procedures.
  • Taught patients about medications, procedures, and care plan instructions.
  • Prepared and administered medications to alleviate patient symptoms.
  • Improved patient care by efficiently updating and maintaining electronic health records.
  • Facilitated continuity of care through timely coordination of referrals to specialists or other healthcare providers as directed by the attending physician.

Education

Bachelor's - Nursing

Eastern Mennonite University
Harrisonburg, Virginia
12.2019

Certified Medical Assistant - undefined

Boston Reed University
Weyers Cave, Virginia
05.2013

Associate Degree - Applied Science

Blue Ridge Community College
Weyers Cave, VA
05.2004

Skills

  • Ability to work in a deadline oriented manner individually and within a team setting
  • Expertise in a high pressure working environment while simultaneously handling multiple tasks
  • Obtain vital signs, venipuncture, cardiopulmonary resuscitation, basic pharmacology, electrocardiography, ability to maintain demographic, insurance information, and billing information
  • Possess strong oral and written communication skills as well as exceptional interpersonal relations
  • Experience in use of electronic medical records systems of Epic, Meditech, and Greenway
  • Clinical assessment
  • Clinical quality improvement
  • Quality assurance controls
  • Records management
  • Recruitment
  • Reporting requirements
  • Process improvements
  • Multidisciplinary collaboration
  • EMR / EHR
  • Clinical education
  • Documentation requirements
  • Direct patient care
  • Patient education
  • Medical records management
  • Quality assurance
  • Staff development
  • Developing training programs
  • Patient health education
  • Multidisciplinary team collaboration
  • Information management
  • Patient assessments
  • Improving clinical quality outcomes
  • Organizing staff schedules
  • Clinical staff management
  • Critical thinking
  • Employee supervision
  • HIPAA guidelines
  • Basic life support for health care providers (BLS)
  • Medical clinical procedures
  • CPR/AED
  • Risk analysis
  • Patient safety
  • Training and mentoring
  • Schedule management
  • Codes compliance
  • Employee work scheduling
  • Medicare compliance
  • Emergency readiness
  • Facility oversight
  • Patient advocacy
  • Patient education and counseling
  • Performance metrics
  • Regulatory requirements

Accomplishments

  • Supervised team of 12 staff members.
  • Earned "ASPIRE" for Stewardship, Professionalism, and respect.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed and tracked certification and re-certification schedules for over 12 staff.
  • Participated in DEI.
  • Educated over 50 nurses and staff within UPG network.

Certification

American Heart Association Basic life support (BLS) for healthcare providers

Timeline

Clinical Supervisor

University Physicians Group
07.2023 - Current

Charge Nurse

University Physicians Group
04.2021 - 07.2023

Registered Nurse- Emergency Department

Augusta Health
02.2020 - 04.2021

Clinical Medical Assistant

Augusta Health Care for Women
07.2013 - 05.2017

Certified Medical Assistant - undefined

Boston Reed University

Bachelor's - Nursing

Eastern Mennonite University

Associate Degree - Applied Science

Blue Ridge Community College

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Melissa Michaels