Melissa Roark
Bristol
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
23
23
years of professional experience
Work History
General Manager
Perkins Family Restaurant
Bristol
06.2023 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Ensured compliance with local health department regulations regarding food safety standards.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Assistant Manager
Perkins Family Restaurant
Bristol
04.2002 - 06.2023
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
Education
Some College (No Degree) - Human Services
Virginia Highlands Community College
Abingdon, VASkills
- Budget management
- Inventory control
- Regulatory compliance
- Financial analysis
- Vendor management
- Customer service
- Employee training
- Team building
- Performance metrics
- Operational efficiency
- Conflict resolution
- Sales strategy
- Staff scheduling
- Quality assurance
- Problem solving
- Sales analysis
- Efficient multi-tasker
- Cost reductions
- Consistently meet goals
Timeline
General Manager
Perkins Family Restaurant
06.2023 - Current
Assistant Manager
Perkins Family Restaurant
04.2002 - 06.2023
Some College (No Degree) - Human Services
Virginia Highlands Community College