MELISSA ROSENBERGER
Midlothian
Summary
Enthusiastic Administrative Professional with a history of success supporting office operations in diverse settings. Critical thinker with exceptional decision-making and problem-solving skills; well-versed in, needs assessment and process improvement based on situational needs. Influential communicator capable of motivating teams; proven abilities in prioritizing tasks, managing time / resources, and resolving conflicts. Proficient in MS Office (Word, Excel, and PowerPoint) and unified messaging systems; conversational in American Sign Language (ASL).
Overview
24
24
years of professional experience
Work History
Senior Institutional Sale Comparable Research
COSTAR GROUP
04.2021 - Current
- Fully research commercial real estate transactions over $10 million in the United States
- Interview the related parties to the transaction such as buyers, sellers and brokers
- Dig into the financials of the deal, the performance of the assets, the property level details, and accurately enter the information into the database
- Understand and interpret deeds, financial and other related documents associated with transactions
- Produce through sale comparable reports detailing the story of the transaction based on interview and research findings
- Track and update various transactions done by assigned REITs
- Work in partnership with assigned research markets
- Assist with client inquiries regarding product usage
- Won Rookie on a Roll March 2022
- Consistently met or exceeded metrics consistently
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Client Relationship Consultant
COSTAR GROUP
11.2019 - Current
- Grow an accurate and complete database of commercial real estate inventory, conducting approximately 20 daily interviews with brokers, developers, investors, and other real estate professionals to obtain real-time property and transaction data
- Investigate new space listings, recent sale and lease transactions, building ownership and construction in a market
- Effectively build and maintain mutually beneficial relationships with clients
- Partner with clients to help them position their properties for the right client
- Dissect trends and collaborate with regional-based teams to qualify data that will help tell the story of an entire market
- Provide exceptional service to all clients with a heavy emphasis on personal attention
- Nominated for Rookie on a Roll and Top interview awards February 2020
- Consistently met or exceeded metrics consistently
- Awarded MVP of assigned Geo January 2022
Commitment Analyst
HEALTHTRUST PURCHASING GROUP
03.2017 - 03.2019
- Interpret contract terms and intentions and translate into operational elements that members can implement
- Often this requires complex negotiation with the vendor and contract managers/directors
- Train all users for the various roles they perform in the electronic letter of commitment systems (Collaboration Portal and HealthTrust Commitment System)
- This includes members, vendors and internal users
- Evaluate system and pricing issues and expedite problem resolution
- This often requires creative solutions due to system limitations and inadequacies
- Responsible for performing analysis related to member group or company reorganizations and identifying required actions to ensure smooth transitions
- Create, maintain and revise legal templates for Letter of Commitments (LOCs)
- Create, revise and maintain all negotiated LOCs for all Med/Surg, Custom and Pharmacy tiered contracts
- Represent approximately 6000 HealthTrust Members in handling complaints and disputes in resolving LOC/pricing issues
- Works closely with the communications team to coordinate final details for the LOCs before publishing
- Involved in long term system planning and requirements for new systems implementations
- Continually formulate and revise all operating procedures in the Commitment Analyst department
- Earn 3 awards for trust, dependability and commitment
Underwriting Service Assistant
STATE FARM CORPORATE
01.2015 - 10.2016
- Supported agents in multiple states serving all policyholders by providing timely resolutions to billing and process-related inquiries
- Conducted research on policy information and executed policy changes
- Processed 11K policy changes per month in compliance with company standard operating procedures (SOPs) and state laws
- Earned the company’s On the Spot Award in 2015 in organizing and implementing change in department
Customer Service Representative (CSR)
CINTAS – THE UNIFORM PEOPLE
09.2012 - 10.2014
- Prioritized customer retention and delivery of superior service in assisting customers with orders and resolving issues
- Ordered garments and services, resolved service issues, answered phones, kept drivers organized and made sure the drivers’ resolve customers’ issues in a timely manner, assisted the general manager with fundraising organization
- Remained abreast of services and benefits as a means to proper customer education
- Uphold company standards (helped drivers stay organized and encouraged accountability as well as adherence)
- Assisted General Manager with scheduling customer meetings and expectations
- Attended customer service meetings in order to provide pertinent packet information for the General Manager
- Recognized as Associate of the Month in 2013 for Customer Satisfaction
Parent Advisor / Outreach Professional
WEST VIRGINIA SCHOOL FOR THE DEAF AND BLIND
09.2001 - 12.2009
- Managed a caseload of 20 to 25 families a week offering education to special needs students and their families related to communication, language, and American Sign Language (ASL)
- Specialized cochlear implants and rehabilitation to deaf – blind
- Provided interpretation services and acted as a resource for additional services
- Presented and maintained customized service / educational plans for children and families
- Promoted excellent people skills, operated office equipment, and used software program called Social Sciences Statistical Program
- Taught sign language to the parents of deaf children so they could communicate for the first time as well teaching a five year old autistic child to speak their first word
Education
Bachelor of Arts - Sociology, Diversity in the Workplace
UNIVERSITY OF WISCONSIN-EAU CLAIRE
Eau Claire, WISign Language
FAIRMONT STATE UNIVERSITY
Fairmont, WVSkills
- Teamwork and collaboration
- Customer service
- Computer skills
- Problem-solving
- Organizational skills
- Time management
- Problem resolution
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
Accomplishments
- Awarded as top performer two times.
- Awarded most improved three times.
- Collaborated with internal departments on the development for new web-based platforms.
- Resolved product issue through consumer testing.
Languages
American Sign Language
Limited Working
Timeline
Senior Institutional Sale Comparable Research
COSTAR GROUP
04.2021 - Current
Client Relationship Consultant
COSTAR GROUP
11.2019 - Current
Commitment Analyst
HEALTHTRUST PURCHASING GROUP
03.2017 - 03.2019
Underwriting Service Assistant
STATE FARM CORPORATE
01.2015 - 10.2016
Customer Service Representative (CSR)
CINTAS – THE UNIFORM PEOPLE
09.2012 - 10.2014
Parent Advisor / Outreach Professional
WEST VIRGINIA SCHOOL FOR THE DEAF AND BLIND
09.2001 - 12.2009
Sign Language
FAIRMONT STATE UNIVERSITY
Bachelor of Arts - Sociology, Diversity in the Workplace
UNIVERSITY OF WISCONSIN-EAU CLAIRE
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