Summary

Overview

Work History

Education

Skills

References

Timeline

Melissa Sites

Edinburg

Summary

Detail-oriented professional with 35+ years of experience in patient and customer service, administrative support, and small business operations. Currently a Patient Service Representative in a high-volume OB/GYN practice, specializing in patient intake, insurance verification, scheduling, and care coordination. Recognized for delivering compassionate, efficient service while maintaining accuracy, confidentiality, and full HIPAA compliance. Additional strengths include accounting, customer service, and small business management.

Overview

years of professional experience

Work History

Owner / Operator

Mimi's Sweet Treats

Edinburg

05.2022 - Current

Operate a self-serve roadside bakery and specialty treats business.
Develop marketing strategies and promotional materials.
Manage inventory, pricing, and daily operations.
Produce baked goods and specialty confections.
Ensure compliance with Virginia cottage food laws.

Patient Service Representative - OB/GYN

Valley Health Shenandoah Memorial Hospital

02.2022 - Current

Manage front desk operations including patient registration, scheduling, insurance eligibility, and financial information capture.
Ensure compliance with HIPAA and all clinic policies.
Collect patient payments and reconcile daily cash drawer.
Communicate patient financial responsibility based on verified insurance benefits.
Answer high-volume multi-line phone system using professional etiquette.
Document accurate messages and prescription requests in Epic EMR.
Coordinate referrals, prior authorizations, and follow-up care.
Process incoming patient information and route to appropriate staff.
Prepare and distribute patient correspondence.
Facilitate medical record requests with HIM departments.
Maintain strict patient confidentiality.
Provide cross-coverage at multiple clinic locations.
Open and close clinic according to established guidelines.

Accounts Payable Clerk

Truck Enterprises Inc.

05.2013 - 02.2022

Processed invoices across six locations.
Reconciled vendor statements and resolved discrepancies.
Issued payments and maintained accurate financial records.

Office Manager

J & M Auto Sales, Inc.

07.2007 - 05.2013

Managed accounts payable/receivable and payroll.
Handled financing and customer transactions.
Maintained financial records and reconciliations.

Patient Service Representative

Rockingham Memorial Hospital

01.2003 - 07.2007

Registered patients and scheduled appointments.
Maintained medical records and documentation.
Assisted with patient check-in and care coordination.

Administrative Assistant to the General Manager

Four Points by Sheraton

Harrisonburg

07.1992 - 05.2003

Provided front desk and administrative support.
Managed reservations and daily financial reconciliation.
Assisted with payroll and staff onboarding.