Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Smith

Winchester

Summary

I am a forward-thinking individual with a passion for providing excellent customer service. I would like to re-enter the work force and find a position to utilize my leadership skills. My goal is to instill a teamwork atmosphere.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

Averitt Express
09.2018 - 10.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Maintained inventory of office supplies and placed orders.
  • Shipping And Receiving
  • OSD

Office Manager

Robinson Lumber Company
12.2017 - 09.2018
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.

Dispatcher/Driver and Transport Manager

Shockey Precast Group
07.2015 - 12.2017
  • Coordinated daily transportation schedules to optimize route efficiency and minimize delays.
  • Monitored communication systems to ensure timely responses to dispatch requests.
  • Assisted in training new dispatchers on operational protocols and software systems.
  • Analyzed traffic patterns to improve delivery times and service reliability.
  • Maintained accurate logs of dispatched vehicles and their statuses throughout shifts.
  • Collaborated with drivers to address route challenges and enhance customer satisfaction.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Directed dispatching, routing, and tracking of over 70 fleet vehicles.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.

Operations Manager

Winchester Freight
04.2014 - 08.2015
  • Streamlined operational workflows, enhancing efficiency across multiple departments.
  • Supervised daily operations, ensuring adherence to company policies and safety standards.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Interacted well with customers to build connections and nurture relationships.
  • Flatbed as well as van freight
  • 100 percent Brokerage non asset based

Transportation Operations Manager

Shenandoah Valley Brokerage
03.2009 - 04.2014
  • Streamlined transportation processes to enhance delivery efficiency and reduce operational delays.
  • Developed and implemented training programs for staff to improve compliance with safety regulations.
  • Analyzed logistics data to identify areas for cost reduction and service enhancement.
  • Managed vendor relationships, negotiating contracts to secure favorable terms and pricing.
  • Enhanced transportation efficiency by optimizing route planning and scheduling.
  • Led a team of dispatchers, drivers, and support staff to achieve consistent on-time delivery performance.
  • Organized records of vehicles, schedules and completed orders.

Education

John Handley High School
Winchester

Skills

  • Customer service
  • Office administration
  • Time management
  • Customer and client relations
  • Critical thinking
  • Strong problem solver
  • Scheduling

Timeline

Administrative Assistant

Averitt Express
09.2018 - 10.2019

Office Manager

Robinson Lumber Company
12.2017 - 09.2018

Dispatcher/Driver and Transport Manager

Shockey Precast Group
07.2015 - 12.2017

Operations Manager

Winchester Freight
04.2014 - 08.2015

Transportation Operations Manager

Shenandoah Valley Brokerage
03.2009 - 04.2014

John Handley High School

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Melissa Smith