Melissa Stump
12647 Hopkins Gap Rd
Summary
Dynamic and results-driven professional with a proven track record at Go Powertrain, adept at relationship building and CRM proficiency. Leveraged problem-solving skills and customer service orientation to exceed sales targets and foster client loyalty. Excelled in team leadership and sales closing, achieving high customer satisfaction and repeat business.
Overview
8
8
years of professional experience
Work History
Outside Sales Representative
Go Powertrain
09.2023 - 01.2025
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
Service Advisor
Steven Nissan
03.2018 - 08.2019
- Streamlined communication between service departments to improve overall client experience.
- Developed knowledge of product offerings to provide informed recommendations to customers.
- Delivered exceptional support for client inquiries, fostering loyalty and repeat business.
- Resolved service issues promptly, maintaining positive customer relationships.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Maintenance Supervisor
Penske Truck Leasing
11.2022 - 08.2023
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised Number employees and scheduled shifts.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Improved equipment reliability by implementing a preventive maintenance program and scheduling routine inspections.
Service Lane Manager
Malloy Ford
05.2022 - 11.2022
- Increased employee performance by providing ongoing training, coaching, and feedback to team members.
- Maintained accurate records of all transactions and ensured timely submission of reports to senior management.
- Ensured compliance with industry regulations and company policies by conducting regular audits and enforcing corrective actions as needed.
- Reduced wait times for customers with strategic resource allocation and appointment scheduling.
- Oversaw repair work orders, ensuring timely completion within budget constraints while maintaining high-quality standards.
- Established a positive work environment that promoted teamwork, open communication, and employee recognition initiatives.
Service Manager
Harrisonburg Ford
07.2021 - 05.2022
- Identified root causes of recurring problems for long-term solutions and improvements.
- Optimized resource allocation for enhanced service delivery and reduced wait times.
- Trained and guided team members for improved overall performance and morale.
- Achieved positive customer experiences with proactive communication and follow-up.
- Enhanced customer loyalty by developing personalized service strategies based on feedback.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Service Advisor
Myers Ford
02.2021 - 06.2021
- Streamlined communication between service departments to improve overall client experience.
- Developed knowledge of product offerings to provide informed recommendations to customers.
- Delivered exceptional support for client inquiries, fostering loyalty and repeat business.
- Resolved service issues promptly, maintaining positive customer relationships.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Patient Care Tech
Sentara RMH Medical Center
10.2019 - 12.2020
- Operated electronic health record systems to efficiently document patient information and manage care plans.
- Prepared and maintained patient rooms by ensuring cleanliness, orderliness, and availability of necessary supplies.
- Administered point-of-care testing devices to perform blood glucose checks and other diagnostic tests.
- Demonstrated effective communication skills to coordinate with healthcare team and provide compassionate patient support.
- Utilized vital signs monitoring equipment to measure and record patients' blood pressure, temperature, and heart rate.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Service Advisor
Steven Toyota
12.2016 - 03.2018
- Streamlined communication between service departments to improve overall client experience.
- Developed knowledge of product offerings to provide informed recommendations to customers.
- Delivered exceptional support for client inquiries, fostering loyalty and repeat business.
- Resolved service issues promptly, maintaining positive customer relationships.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
Education
High School Diploma -
Pendleton Count High
05.2013
Skills
- Relationship building
- Motivated team player
- Problem-solving
- Customer Service-oriented
- Goal oriented
- Team leadership
- Sales closing
- Relationship cultivation
- Phone and email etiquette
- High energy
- Customer focused-service
- Client relationship development
- Upselling strategies
- CRM and Salesforce proficiency
- CRM tracking
Timeline
Outside Sales Representative
Go Powertrain
09.2023 - 01.2025
Maintenance Supervisor
Penske Truck Leasing
11.2022 - 08.2023
Service Lane Manager
Malloy Ford
05.2022 - 11.2022
Service Manager
Harrisonburg Ford
07.2021 - 05.2022
Service Advisor
Myers Ford
02.2021 - 06.2021
Patient Care Tech
Sentara RMH Medical Center
10.2019 - 12.2020
Service Advisor
Steven Nissan
03.2018 - 08.2019
Service Advisor
Steven Toyota
12.2016 - 03.2018
High School Diploma -
Pendleton Count High
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