Melissa “Missie” Ailor Dusett

As a buyer’s agent:

- assisting buyers through the entire process including understanding buyers’ needs, budgets, and home preferences.

- locating homes that meet criteria, scheduling showings, viewing homes and using my trained eye to recognize any common issues, explain repairs necessary, and pointing out features.

- keeping an update on the market in central Virginia to help buyers make informed, competitive, and financially responsible decision for each individual situation

- helping buyers to prepare an offer using legal documents including: negotiations, inspections, repair requests, due diligence

- acting as a bridge to buyers to facilitate all aspects of a successful closing with an escrow attorney and title company.

As a listing agent:

- walking through a home with a seller and addressing items of concern before going to market

- make staging recommendations and scheduling photography

- handling all MLS input, marketing materials, open house, and legal document facilitation

- schedule all showings, make sure home is presentable for showings

- coordinate all contractors and vendors, if needed

• Managed front-of-house operations, ensuring seamless guest experiences and efficient service delivery.
• Developed and implemented strategies to enhance customer satisfaction and retention rates.
• Oversaw inventory management, coordinating supplies to maintain optimal stock levels.
• Conducted regular performance evaluations, providing feedback to improve team effectiveness.
• Trained and supervised staff on customer service protocols and operational procedures.
• Collaborated with kitchen staff to ensure timely communication and coordination during peak hours.
• Resolved guest complaints promptly, enhancing overall dining experience through effective problem-solving skills.
• Analyzed customer feedback to identify trends, recommending improvements for service excellence.
• Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
• Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
• Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
• Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
• Improved table turnover rates with efficient seating procedures and timely clearing of tables after guests'' departures.
• Recruited top talent for front of house positions through networking efforts, job fairs, and social media advertising campaigns.
• Coordinated special events including private parties, catering orders, and community outreach programs to expand the restaurant''s presence within its local market area.
• Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
• Resolved conflicts among team members diplomatically while maintaining a positive work atmosphere conducive to collaboration.
• Increased employee productivity through effective scheduling, training, and performance evaluations for all front of house staff.
• Conducted regular staff meetings to provide updates, address concerns, and maintain open lines of communication among team members.
• Monitored guest feedback on review platforms such as Yelp or TripAdvisor; implemented changes based on trends observed in comments received.
• Implemented inventory control measures to reduce waste, lower food costs, and improve overall profitability.
• Developed strong relationships with vendors, securing competitive pricing on products and services for the restaurant.
• Managed financial aspects such as budgeting, payroll processing, and cash handling procedures to ensure accurate accounting practices.
• Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
• Resolved guests complaints while maintaining positive customer environment.
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
• Performed cash handling activities and secured nightly bank deposits.
• Addressed guest concerns and resolved all issues to guests' satisfaction.
• Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
• Adhered to safe work practices, food safety regulations, and corporate guidelines.
• Analyzed customer feedback and implemented strategies to improve customer satisfaction.
• Utilized upselling techniques to maximize revenue and increase customer satisfaction.
• Coordinated with suppliers to establish timely delivery of food and beverage items.
• Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
• Motivated staff to perform at peak efficiency and quality.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.
• Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.