MELLISSA SUSAN DIVERS
Rocky Mount
Summary
Looking for a Sales and Marketing position in a well-established organization where I may use my previous experience and qualifications to promote growth within the company. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Commercial National Accounts
Batteries Plus
07.2020 - Current
- Managing account and selling into the account to increase revenue.
- Processing orders for accounts in a timely manner.
- Growing new accounts and managing the account.
- Building relationships with customers to get accounts set up.
- VA, WVA, TN, MA and KY
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Senior Account Executive
Aramark Uniforms Services
Vinton
01.2014 - 06.2020
- Generate and grow new business by successfully executing on a sales plan.
- Research potential customers and prospects in assigned sales territory.
- Building strong customer relationships and close sales.
- Using Salesforce to build my pipe line to set appointments and make quarterly quota.
- Developed client relationships to understand and meet their uniform service needs.
- Coordinated service schedules to ensure timely delivery and customer satisfaction.
- Managed account renewals and upselling of additional services to existing clients.
- Presented tailored proposals to potential clients, highlighting service benefits and solutions.
- Prepared presentations for clients regarding new products or services offered.
Account Executive
Stik-Pak Solutions
Rocky Mount
01.2013 - 01.2014
- Worked with the company president to package their products including sterile water, powder, liquids, pills, granules and wine chillers.
- Traveled throughout the United States, giving sales presentations to businesses, promoting the Stik Pak products.
- Followed up with customers to close sales.
- Maintained sales quote on a monthly basis.
- Entered sales orders and payments into Quickbooks and prepared invoices.
- Cultivated strong relationships with clients to understand their needs.
- Created marketing materials, including brochures and presentations, to showcase products and services.
Commercial Sales/RTM Clerk
Lowe’s
Rocky Mount
01.2007 - 01.2013
- Recognized as #1 among 86 area Lowe’s stores for the RTM, for the highest dollar amount brought back to the store’s bottom line. Educate employees on how to achieve more success as RTM’s.
- Communicated with approximately 45 vendors weekly, successfully procuring credit returned to store by teaching shortcuts and tricks to faster processing, as well effective speaking with vendors to facilitate their repurchase of special orders.
- Held responsibility for “Out for Repairs”, “Buybacks” and “Quality Alert” programs, dealing with Quality issues with inventory provided by outside vendors, pulling product for investigation, handling all paperwork processing and ensuring proper credit.
Frame Welder
MW Windows
Rocky Mount
01.2005 - 01.2006
- Followed a daily schedule to start the production line.
- Helped with a safety meeting.
- Welded vinyl frames together.
Education
Associates of Art - Health Care Administration
LA College International
Los Angeles, CA01.2011
Skills
- Excelled in Business Administration, including billing, invoicing, marketing, sales and business management
- 20 years of experience with sales and customer service
- Proven leader, who takes initiative, anticipates needs and accomplishes tasks without supervision
- Proficient in Microsoft Office 2000, QuickBooks, Windows, Salesforce
- Exceptionally organized, with fast and thorough follow-through; expert at identifying, evaluating and resolving issues
- Superior customer relations capabilities, with documented success of accurately assessing client needs and diffusing escalating situations when necessary
References
- Anthony, Guilliams, Maintenance, 540-493-1337, Carilion Hospital
- Joseph, Lanser, Sales Manager, 336-930-3527, Coca-Cola
- Kenny, French, National Account Executive, 336-287-7977, Aramark
Awards
Batteries Plus #1 National Sales Rep 2023, 2024, Aramark $2000 Club for Quarter 2, 3, Aramark Super Stars Trip to Hawaii 2019 – Ranked 7 out of 525 Account Executives, Aramark Top Sales Performer in my Region 2018 – Ranked 4 out of 456 Account Executives, Aramark Super Stars Trip to Hawaii 2017- Ranked 7 out of 450 Account Executives, Aramark Top Sales Performer in my Region 2016 – Out of 450 Account Executives
Timeline
Commercial National Accounts
Batteries Plus
07.2020 - Current
Senior Account Executive
Aramark Uniforms Services
01.2014 - 06.2020
Account Executive
Stik-Pak Solutions
01.2013 - 01.2014
Commercial Sales/RTM Clerk
Lowe’s
01.2007 - 01.2013
Frame Welder
MW Windows
01.2005 - 01.2006
Associates of Art - Health Care Administration
LA College International
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