Melody Schwartzman
Front Royal
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
23
23
years of professional experience
Work History
Member Service Representative III
Navy Federal Credit Union
12.2022 - Current
- Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely and professional manner
- Maintained accurate member records and updated information as needed
- Assisted members with account transactions, including deposits, withdrawals, and transfers
- Promoted various credit union products and services to meet individual member needs
- Resolved member complaints effectively by actively listening, empathizing, and finding appropriate solutions
- Collaborated with other departments to resolve complex member issues or requests
- Educated members on online banking platforms and assisted with setting up accounts for digital access
- Participated in training programs to stay updated on product knowledge and industry regulations
- Achieved 99% member satisfaction scores through proactive communication and problem-solving skills
- Participated in Beta testing group, providing feedback for developers, programmers and trainers with implementing new procedures and programs that were implemented company wide
- Assisted with training new hires during their training period. Guiding them to take calls, assist members, while assuring company policies were followed.Adhere to branch and organizational objectives.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
- Engage using discretionary effort and team involvement.
- Maintain continuous growth by proactively seeking and taking advantage of developmental opportunities, and stay current on all policies and procedures while embracing change.
- Contribute to project teams to achieve specific organizational goals related to enterprise strategy objectives.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Substitute Teacher
Powhatan School
12.2018 - 06.2020
- Provide on-call instruction in a classroom environment
- Grades ranging from PreK to eighth grade
- Instructed all levels of students, in every area of school
- Provided instruction for Math, The Sciences, Language Arts, Literature, History, and Fine Art
- Helped multiple teachers with teaching age appropriate technology classes and helped manage a Thinklab/Maker Space
- Chaired the annual book fair, to offset the costs of an Author's visit to the students
- Volunteered countless hours in the school library, and supported staff
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Fostered student curiosity and love for learning by presenting material in engaging and relatable ways.
Owner
MoFoto Studios
01.2002 - 12.2017
- Freelance photographer that specialized in all areas of outdoor photography
- I offered event photography ranging from weddings, family reunions, birth, and boudoir
- I managed all sales and service, making appointments and assuring clients were pleased with the final product
- I performed all editing, sourced printing, and completed distribution
Service Advisor/Sales
Firestone Complete Auto Care
10.2008 - 01.2011
- Personally handle all customer needs in areas of tire sales, automotive services, complaints, adjustments, manage technicians, workflow, inventory control, daily cash control, and record keeping
- Contact customers, particularly in the service department to assess, review, and educate on required maintenance and repair needs, resulting in increased sales opportunities
- Provide education to other store teammates on conducting tire selections and introduce tire products to achieve appropriate sales goals
Service Advisor/Office Manager
Charlie's Auto Repair
10.2008 - 01.2011
- Writing repair estimates, ordering parts, keeping detailed inventory records
- Contact: Jesse Hawkins - (540) 635-2655
Service Advisor/Sales
Blue Ridge Car Care II, Inc. A franchise of Midas
09.2007 - 07.2008
- Greeting customers
- Set up initial customer estimates
- Coordinate with the Shop Manager to prioritize, schedule, and track repair work
- Notify customers of work completion and answer first-level questions regarding work performed
- Purchase parts from outside part suppliers, coordinate recall and warranty work for vehicles, maintain vendor files, and overall inventory of shops
Education
GED -
Warren County High School
Front Royal, VASkills
- Customer service
- Relationship building
- Financial transactions
- Call center experience
- Dispute resolution
- Service upselling
- Banking
- Member onboarding
- Teamwork and collaboration
- Computer skills
Volunteering Philanthropy
- Shenandoah Valley Community Residencies,
Winchester, VA, Vice President Board Of Directors, December 2015-December 2023
Successfully started and campaigned a 'Life's Final Wish' fundraiser to send an intellectually disabled and terminal diagnosed resident to Disney World., Duties: Board member for a private, not-for-profit 501(c)(3) corporation dedicated to providing residential services to adults with intellectual disabilities. We do this by establishing, operating, and maintaining community-integrated residential settings and providing associated support services. As a contract agency of the Northwestern Community Services Board, we are licensed by the Virginia Department of Behavioral Health and Developmental Services.
- Clarke County Historical Society: Burwell-Morgan Mill,
Millwood, VA, Docent, June 2018- Present,
Duties: Open historical grist mill, prepare buildings for tours, educate visitors about the history of the Mill, and the surrounding historical points of interest. Conduct sales and collect donations, monitor visitors and interact to demonstrate the use of tools and machinery of the 17th and 18th century.
Timeline
Member Service Representative III
Navy Federal Credit Union
12.2022 - Current
Substitute Teacher
Powhatan School
12.2018 - 06.2020
Service Advisor/Sales
Firestone Complete Auto Care
10.2008 - 01.2011
Service Advisor/Office Manager
Charlie's Auto Repair
10.2008 - 01.2011
Service Advisor/Sales
Blue Ridge Car Care II, Inc. A franchise of Midas
09.2007 - 07.2008
Owner
MoFoto Studios
01.2002 - 12.2017
GED -
Warren County High School
Similar Profiles
GENEVA CASTANEDAGENEVA CASTANEDA
Member Service Representative III - MLO at Navy Federal Credit UnionMember Service Representative III - MLO at Navy Federal Credit Union
David WhitleyDavid Whitley
Fraud MSR II at Navy Federal Credit UnionFraud MSR II at Navy Federal Credit Union
Leighton EllsworthLeighton Ellsworth
Collections Consoler at Navy Federal Credit UnionCollections Consoler at Navy Federal Credit Union