Melonna Clarke
Smithfield
Summary
Experienced and motivated professional with over five years of progressive work experience spanning sales, healthcare, and technology. Proven ability to lead teams, manage projects and budgets, and drive strategic outcomes. Demonstrated leadership across multiple roles with increasing responsibility, including oversight of staff, coordination of high-impact projects, and fiscal accountability. Passionate about personal growth and lifelong learning, with a strong desire to contribute to and grow through graduate-level study.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Manager
Library Pass (Comics Plus)
09.2024 - 03.2025
- Managed outreach and client training initiatives for a national education technology platform, serving K–12 institutions.
- Designed and led product onboarding projects to improve adoption rates, coordinating across internal and external teams.
- Tracked and reported regional sales performance and project budgets, contributing to a 20% revenue increase.
- Delivered customized presentations and product demonstrations to educators, librarians, and administrators.
- Remote
Senior BDR / SDR, Enterprise
T-Mobile for Business
05.2022 - 09.2024
- Served as informal team lead for junior representatives; developed training resources and led regular strategy sessions.
- Spearheaded client-facing projects, including enterprise solution rollouts and technical discovery processes.
- Reduced churn by 15% through strategic customer engagement improvements and clear expectation management.
- Participated in budget development and oversight for key pilot programs in collaboration with enterprise sales teams.
Account Executive
Trustaff
01.2022 - 05.2022
- Directed full-cycle recruitment projects and managed staffing budgets for national healthcare clients.
- Implemented streamlined workflows across sourcing and hiring processes, improving closure rates by 30%.
- Conducted regular performance reviews and pipeline analysis to align team efforts with organizational goals.
- Remote
Floor Manager & Lead Tech
Magruder Eye Center
06.2021 - 12.2021
- Supervised a cross-functional team of 6+ staff in daily clinic operations, scheduling, and patient engagement.
- Managed operational supply budgets and led the rollout of new clinical protocols to improve efficiency.
- Created a positive team culture that led to improved morale and better patient service ratings.
Retina Technician
Florida Retina Institute
04.2021 - 06.2021
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex testing and procedures by leveraging strong diagnostic skills and attention to detail.
Ophthalmology Technician
Florida Eye Clinic
02.2017 - 04.2021
- Maintained patient confidentiality at all times, adhering to HIPAA regulations and safeguarding sensitive medical information.
- Enhanced patient care by conducting thorough pre-examination tests and preparing patients for ophthalmic procedures.
- Provided exceptional customer service while answering phones, scheduling appointments, and addressing patient inquiries or concerns.
- Collaborated with other healthcare professionals_ to provide comprehensive eye care services to patients.
Ophthalmology Technician
Riverside Health System
12.2013 - 01.2017
- Assisted ophthalmologists in performing diagnostic tests, ensuring accurate measurements and data collection.
- Reduced wait times for patients through efficient scheduling and organization of appointments.
- Participated in ongoing professional development opportunities to stay current with industry best practices and advancements in ophthalmic technology.
- Served as a reliable and knowledgeable resource for patients, providing guidance on appropriate use of medications and eye drops.
- Contributed to increased patient satisfaction by assisting in the fitting, dispensing, and adjusting of eyewear.
Executive Administrative Assistant
Riverside Health System
03.2013 - 12.2013
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
Education
Bachelor of Science - Biology
Hampton University
Hampton, VA08-2016
Skills
- Team Leadership & Staff Development
- Project Management & Execution
- Budget Oversight & Resource Allocation
- Communication & Stakeholder Engagement
- Technical Sales & SaaS Knowledge
- Client relationship management
- Staff management
- Goals and performance
- Sales operations
- New business development
- Analytical problem solver
Accomplishments
- Created a founding company-wide, comprehensive training program for all sales team members in collaboration with other sales managers and C-suite leadership.
- Collaborated 1:1 with the CMO in the development of a marketing based outreach program for underserved and rural American populations across 9 states.
Certification
Solutions Engineer Certificate | PreSales Academy | May 2024 – Jul 2024
Affiliations
- PreSales Collective
- PreSales Academy
Languages
English
Native or Bilingual
Spanish
Limited Working
Arabic
Elementary
Timeline
Sales Manager
Library Pass (Comics Plus)
09.2024 - 03.2025
Senior BDR / SDR, Enterprise
T-Mobile for Business
05.2022 - 09.2024
Account Executive
Trustaff
01.2022 - 05.2022
Floor Manager & Lead Tech
Magruder Eye Center
06.2021 - 12.2021
Retina Technician
Florida Retina Institute
04.2021 - 06.2021
Ophthalmology Technician
Florida Eye Clinic
02.2017 - 04.2021
Ophthalmology Technician
Riverside Health System
12.2013 - 01.2017
Executive Administrative Assistant
Riverside Health System
03.2013 - 12.2013
Bachelor of Science - Biology
Hampton University
Similar Profiles
Revelin BoothRevelin Booth
Games Manager at Roy's Comics and GamesGames Manager at Roy's Comics and Games
Jordon HarveyJordon Harvey
Sales Associate at Atlantis Games & ComicsSales Associate at Atlantis Games & Comics
Liam KittLiam Kitt
Key-Holder at Newbury ComicsKey-Holder at Newbury Comics
Naomi JohnsonNaomi Johnson
Content Writer at College & PersonalContent Writer at College & Personal
Lux DraperLux Draper
Night Shift Lead at Old Grist MillNight Shift Lead at Old Grist Mill