Melat Hailu
Arlington
Summary
Motivated college student, currently enrolled and seeking an opportunity to apply skills in database management, spreadsheet, and other computer applications to meet challenging work assignments and support the management team. Excellent at communicating, writing, and editing. Keen attention to detail and focused on meeting deadlines. Prioritize being friendly and upbeat with excellent people skills and with a hardworking mindset.
Overview
2
2
years of professional experience
Work History
Sales Assistant
Armani Exchange
05.2023 - 09.2023
- Managed access control lists for internal and external access controls to keep areas secure.
- Tracked customer service cases and updated service software with customer information.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Retail Sales Associate
Dicks Sporting Goods
07.2021 - 01.2022
- Create a world-class customer experience by providing passionate customer service and selling through customer engagement
- Cash register ringing & general cash handling
- Greet customers and offer them assistance
- Recommend merchandise based on customers' wants and needs
- Explain the use and benefit of merchandise to customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Bachelor of Science - Business Information Systems
Northern Virginia Community College
Annandale, VA06.2026
High School Diploma -
Wakefield High School
Arlington, VA06.2022
Skills
- Working under pressure
- Time management
- Store Organization
- Communication skills
- Task prioritization
- Teamwork
- Complex Problem-Solving
- Sales Expertise
- Opening and Closing Procedures
- Stock Management
- Cash Handling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved creating my website by introducing Css / Html for website creation.
- The basics of HTML (Hypertext Markup Language) and CSS (Cascading Style Sheets), which are crucial for web development.
- Website Creation requires attention to detail, from writing clean code to ensuring proper formatting and design.
Languages
English
Amharic
Timeline
Sales Assistant
Armani Exchange
05.2023 - 09.2023
Retail Sales Associate
Dicks Sporting Goods
07.2021 - 01.2022
Bachelor of Science - Business Information Systems
Northern Virginia Community College
High School Diploma -
Wakefield High School
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