Melviah Banks
Fredericksburg,VA
Summary
Dynamic customer service professional with a proven track record at GEICO, excelling in complaint resolution and fostering strong client relationships. Adept at multitasking and adapting to rapid changes, I leverage my computer proficiency and effective communication skills to enhance customer satisfaction and retention. Committed to delivering exceptional service in every interaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Alorica
07.2024 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
GEICO
08.2022 - 11.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
Receptionist/Cashier
Safford Kia of Fredericksburg
10.2021 - 08.2022
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted with special projects assigned by management when required.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Daycare Teacher's Assistant
LLE Education
08.2020 - 08.2021
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Monitored student progress, providing feedback and support as needed.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Observed student performance in order to assess progress towards academic goals.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Sales Associate/Cashier
Kohl's
05.2019 - 09.2019
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
Education
Certified Clinical Medical Assistant - Nursing
Germanna Community College
Fredericksburg, VA11-2024
High School Diploma -
Courtland High School
Spotsylvania, VA05-2020
Skills
- Account updating
- Scheduling
- Complaint resolution
- Multitasking and organization
- Adaptability and flexibility
- Multi-line phone talent
- Payment processing
- Computer proficiency
- Task prioritization
- De-escalation techniques
- Verbal and written communication
- Time management
Timeline
Customer Service Representative
Alorica
07.2024 - Current
Customer Service Representative
GEICO
08.2022 - 11.2023
Receptionist/Cashier
Safford Kia of Fredericksburg
10.2021 - 08.2022
Daycare Teacher's Assistant
LLE Education
08.2020 - 08.2021
Sales Associate/Cashier
Kohl's
05.2019 - 09.2019
Certified Clinical Medical Assistant - Nursing
Germanna Community College
High School Diploma -
Courtland High School
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