Shift leader/ Manager
Chick-fil-a Patrick Henry Mall
Newport News, VA
06.2025 - Current
- Opening and closing the store
- Leading shifts
- Slight cash handling and drawer balancing experience
- Trained and mentored new employees to maximize team performance.
- Cooperated with coworkers to improve customer experience and manage productivity
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised team operations to ensure compliance with food safety and quality standards.