Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Meraiah Cavazos

Meraiah Cavazos

Yorktown

Summary

Guest experience professional with proven leadership and problem-solving skills. Experienced in project coordination, digital marketing, product positioning, political science and international business. I drive team efficiency to enhance company satisfaction through effective optimization and strategic improvements for adapting and changing markets. Committed to achieving operational excellence through both traditional and digital strategies.

Overview

4
4
years of professional experience

Work History

Guest Experience Manager

CAVA
07.2025 - Current
  • Led team in delivering warm, personalized guest experiences
  • Ensured smooth front-of-house operations during peak times
  • Resolved guest concerns quickly and with care
  • Trained team on service standards and guest engagement
  • Maintained a clean, welcoming, and energetic environment
  • Collaborated with kitchen and ops teams to ensure service quality
  • Used guest feedback to improve daily service and flow

STC Lead

Sheetz
11.2024 - 07.2025
  • Led store cleaning to maintain a safe and welcoming environment to uphold high cleanliness standards in all guest-facing areas
  • Coordinated cleaning routines around store traffic flow
  • Trained team on cleanliness and presentation best practices
  • Supported guest experience through clean, inviting entry points to combined upkeep with friendly customer interactions
  • Addressed maintenance issues quickly and efficiently

Quality Assurance/IC Lead

FedEx
11.2023 - 02.2025
  • Investigated variances, performed root-cause analysis and documented corrective actions to resolve complications.
  • Established metrics, applied industry best practices while maintaining an efficient pace to meet production goals
  • Ensuring Quality Recommendations and implementation using problem solving and communication to ensure the successfulness of both my team and the numerous parcels traveling through the warehouse
  • Directed day-to-day quality assurance department activities, establishing rapport with team members to facilitate effective communication and coordination.

Shift Lead Supervisor

Chic Fil a
08.2021 - 05.2024
  • Handling all store issues offering thoughtful solutions to maintain and promote both customer satisfaction and a safe and welcoming work environment for employees.
  • Prepared shift summary reports including schedules, inventory and day to day operations, ensuring effective communication regularly on goals and progress.
  • Leading the production aspect of our store, training and ensuring that my team stayed focused, as well as giving direction

Sales Supervisor

Surplus Freight
03.2021 - 08.2021
  • Lead with strategic planning to elevate guest engagement through warm greetings, keen attention to detail, and genuine care throughout their entire in-store experience.
  • Empower and develop the store team by focusing on continuous training, enabling them to anticipate and exceed guest expectations—even those unspoken.
  • Drive deliberate and efficient store operations by deploying team members into roles that align with their strengths and aspirations, while equipping them with the right tools and knowledge to thrive.
  • Oversee critical operational functions, including inventory management, cash handling, and labor allocation, to ensure smooth daily operations and sustained store growth.

Education

BBA - Marketing Management And Research

Radford University
Radford, VA
05.2025

Skills

  • Proficient in Microsoft applications-Excel, Word, Powerpoint
  • Proficient in media, in person and digital marketing
  • Project coordination expertise
  • Leadership experience
  • Organizational and communication skills
  • Expertise in political and international public relations and communications

Accomplishments

    Achieved higher guest satisfaction ratings by implementing better training techniques

    Selected impacts:

  • Contributing to higher accreditation of store to become part of a program to train other managers known as CAVA Academy.
  • Improved deliverable parcels, reaching 99.8% becoming the best FEDEX distribution center in the region in less than 3 months of opening the factory allowing company to merge with TSA express to deliver more than 20,000 parcels daily
  • Improved guest satisfaction and store cleanliness rates by over 25% bringing stores from 65% to a maintained 90% at Sheetz.

Timeline

Guest Experience Manager

CAVA
07.2025 - Current

STC Lead

Sheetz
11.2024 - 07.2025

Quality Assurance/IC Lead

FedEx
11.2023 - 02.2025

Shift Lead Supervisor

Chic Fil a
08.2021 - 05.2024

Sales Supervisor

Surplus Freight
03.2021 - 08.2021

BBA - Marketing Management And Research

Radford University

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Meraiah Cavazos