Mercedes Rocabado
Triangle
Summary
Developed strong customer service and multitasking skills in high-paced environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration. ensuring exceptional customer service .
Knowledgeable about handling special dietary and general food safety standards.
Overview
29
29
years of professional experience
Work History
Server
Nelly's Professional Staff Llc
10.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Washington Hilton
10.2019 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Book Keeping
Giant Food Stores
12.2000 - Current
- Maintained accurate financial records through diligent bookkeeping practices, ensuring proper budget adherence.
- Assisted in the training of new staff members on bookkeeping procedures, ensuring a seamless transition into their roles.
- Maintained accurate financial records through diligent bookkeeping practices, ensuring budget adherence throughout the fiscal year.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
Assistant From End Manager
Giant Food Stores
12.2000 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Server Assistant
Waterford
01.2010 - 12.2020
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Cashier
Kinney System Parking
02.1996 - 02.2001
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Coat Check
Four Seasons Hotel
01.1997 - 01.2001
- Reported safety or OSHA violations to supervisor.
- Assisted guests with their belongings, displaying professionalism and attention to detail at all times.
- Performed deep cleaning tasks and special projects.
- Assisted in inventory management by keeping track of supplies needed for efficient coat check operations.
- Maintained an organized coat check area, ensuring accurate tracking and timely retrieval of items.
- Promoted a friendly atmosphere by greeting guests warmly upon arrival and departure.
- Enhanced customer experience by efficiently handling coat check duties and providing exceptional service.
- Demonstrated flexibility in adapting to various event settings, catering to diverse clientele with ease.
Education
No Degree - Accounting
Plata
Cochabamba Bolivia High School Diploma -
Senor De Mayo
Cochabamba Bolivia 12.1990
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Safe food handling
Timeline
Server
Nelly's Professional Staff Llc
10.2022 - Current
Server
Washington Hilton
10.2019 - Current
Server Assistant
Waterford
01.2010 - 12.2020
Book Keeping
Giant Food Stores
12.2000 - Current
Assistant From End Manager
Giant Food Stores
12.2000 - Current
Coat Check
Four Seasons Hotel
01.1997 - 01.2001
Cashier
Kinney System Parking
02.1996 - 02.2001
No Degree - Accounting
Plata
High School Diploma -
Senor De Mayo
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