MERCEDES SPLETTSTOESSER
Lynchburg
Summary
Dedicated professional with adaptability and a proactive approach to learning. Demonstrates a strong work ethic and effective communication skills. Committed to contributing to team success and supporting organizational objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
City Mail Carrier
UNITED STATES POSTAL SERVICE
Lynchburg
12.2025 - Current
- Demonstrates Strong Customer Service Skills when delivering high volume of mail and packages
- Ensures accuracy and timely delivery
- Team-player during high pressure and dynamic situations, exhibits professionalism and maintains compliance guidelines and safety standards
- Communicates Effectively with others and demonstrates leadership within everyday tasks and new experiences
Co-Owner/Program Director
DREAMTREE ENTERPRISES, LLC
Gautier
09.2018 - 06.2025
- Implemented Innovative Hands-On/Center's Based Learning of Behavioral Health Content for ages 3-16 called "Relevance" Curriculum
- Developed LionHeart Program to teach Kindness and Character Building
- Taught/Modeled Daily Behavior Modification and Used Effective Behavior Management Strategies with At-Risk Youth having Severe Mental/Behavioral Health Diagnoses (ADHD, ADD, High Functioning Autism, Anxiety, Depression, Post Traumatic Stress, Tourette's, etc.)
- Supervised 7-10 Staff in Implementing Behavioral Health/Wellness Programming
- Managed Payroll, Staff Training, Handled Daily Operations, Agency-Wide Problem-Solving
- Implemented Model of Compassionate Care with Youth and Staff
- Managed Crisis Situations with Effective De-Escalation Techniques and Strategies (CPI Training)
- Quality Assurance Tasks
Remote Transcriptionist Coordinator/Documentation Specialist
THE RIGHT CHOICE
Charlotte
01.2017 - 03.2020
- Designed Collective E transcription system and management tool for Behavioral Health Agency
- Taught transcribers and counselors' system rules and workflow guidelines
- Provided support and adapted system to meet agency's needs
- Supervised 9 transcriptionists, transcribed weekly notes, and helped meet weekly deadlines
- Created positive team-oriented environment
- Provided training to incoming transcriptionists to ensure compliance
- Reviewed and approved timesheets to ensure written quotas
Program Coordinator
MHP+
Richmond
06.2015 - 07.2016
- Executed logo design and strategic planning for project-based assignments.
- Developed innovative programs addressing behavioral and mental health needs.
- Negotiated contracts for crisis intervention programs, ensuring compliance with regulations.
Teacher Counselor
MISSISSIPPI CHILDREN'S HOME SERVICES TRANSITIONAL LIVING AND LEARNING CENTER
Saucier
01.2013 - 08.2013
- Provided therapeutic support
- Monitored: sleep schedule, hygiene activities, and community goals
- Established rapport with youth
- Independently created early morning fitness, wellness, and learning initiatives for youth
Co-Owner/Site Coordinator
DREAMTREE ENTERPRISES, LLC
Petersburg
01.2011 - 12.2012
- Therapeutic Day Treatment: Serving children with mental and behavioral health challenges
- Created original "Relevance" Curriculum for children ages 5-14
Education
Master of Teaching - Elementary Education Prek-6
VIRGINIA COMMONWEALTH UNIVERSITY
Richmond, VA01.2010
Bachelor of Interdisciplinary Studies - Richmond, VA
VIRGINIA COMMONWEALTH UNIVERSITY
Richmond, VA01.2010
Fresno, CA - Education
CALIFORNIA STATE UNIVERSITY FRESNO
Fresno, CAFlorence, Italy - Education
CALIFORNIA STATE UNIVERSITY INTERNATIONAL PROGRAMS IN FLORENCE, ITALY
Florence, ItalySkills
- Program development
- Regulatory compliance
- Staff training
- Quality assurance
- Behavior management
Certification
- MISSISSIPPI TEACHING LICENSE, 120 Elementary Education K-6, 12/01/12
- MISSOURI TEACHING LICENSE, Elementary Education PreK-6, 12/01/11
Timeline
City Mail Carrier
UNITED STATES POSTAL SERVICE
12.2025 - Current
Co-Owner/Program Director
DREAMTREE ENTERPRISES, LLC
09.2018 - 06.2025
Remote Transcriptionist Coordinator/Documentation Specialist
THE RIGHT CHOICE
01.2017 - 03.2020
Program Coordinator
MHP+
06.2015 - 07.2016
Teacher Counselor
MISSISSIPPI CHILDREN'S HOME SERVICES TRANSITIONAL LIVING AND LEARNING CENTER
01.2013 - 08.2013
Co-Owner/Site Coordinator
DREAMTREE ENTERPRISES, LLC
01.2011 - 12.2012
Master of Teaching - Elementary Education Prek-6
VIRGINIA COMMONWEALTH UNIVERSITY
Bachelor of Interdisciplinary Studies - Richmond, VA
VIRGINIA COMMONWEALTH UNIVERSITY
Fresno, CA - Education
CALIFORNIA STATE UNIVERSITY FRESNO
Florence, Italy - Education
CALIFORNIA STATE UNIVERSITY INTERNATIONAL PROGRAMS IN FLORENCE, ITALY