Mercy
Chesapeake
Summary
Dynamic Project Manager with a proven track record at American Health Insurance Plans, excelling in client relationship management and strategic planning. Achieved a 90% on-time delivery rate while leading cross-functional teams and optimizing resource allocation, showcasing strong data analysis and risk mitigation skills to enhance client retention and project success.
Overview
4
4
years of professional experience
Work History
Project Manager, Client Services
American Health Insurance Plans
Washington
09.2022 - 12.2024
- Served as the primary liaison, orchestrating weekly project updates and deliverable reviews for 3+ C-Suite and V-level stakeholders across 4 major product lines, utilizing Workday, iMIS, and Microsoft to track milestones and maintain a 90% on-time delivery rate.
- Cultivated strong client relationships through monthly proactive check-ins and tailored risk mitigation solutions by effectively communicating with account managers about any upcoming deadlines or changes that could impact clients, directly contributing to a 95% client/account retention rate across key accounts representing $500K+ in annual revenue.
- Directed performance tracking using iMIS by monitoring inventory and financial resources acquired for each conference, resulting in a $2M+ project portfolio value with a 15% optimization of resource allocation after presenting pivotal utilization metrics and recommendations to account managers, finance, and the VP of Operations.
- Identified and refined 3 key operational gaps in the client intake process through process mapping proposals, successfully mitigating potential financial loss by conducting a thorough audit of the CRM database to identify over 3,000 lapsed clients, quantifying the potential revenue loss, which led to resource allocation for new clients and financial allocations for various services.
- Managed 4 concurrent projects by coordinating requirements and resources across Account Management, IT, Business Development, and Finance teams, ensuring project scope was preserved despite competing deadlines and a 20% increase in clients that contributed to heightened business development.
Project Associate
National Association of Pediatric Nurse Practitioners
New York
01.2022 - 08.2022
- Oversaw the regulatory submission lifecycle for 100+ educational clients across all 50 states using a CRM system that measured compliance rates, which facilitated targeted re-engagement strategies; implemented a double-check auditing protocol that ensured 100% compliance with all 50 distinct state-specific educational requirements.
- Coordinated communication between Marketing, Education, and Administrative teams via shared communication dashboards (e.g., Teams) to align 3 concurrent credentialing projects with the strategic objective of expanding market penetration by 10%.
Health Strategy Intern
DC Office of the State Superintendent of Education
Washington
02.2021 - 09.2021
- Conceived and delivered policy briefs and PowerPoint presentations on school health mandate compliance, particularly regarding drug reform, to the Office of the State Superintendent, thereby influencing executive-level resource allocation decisions.
- Executed multivariate data analysis using advanced Excel and statistical software on outcomes for the DC Student Drugs Initiative, which led to insights for re-prioritizing outreach to 5 specific high-risk districts to foster community connections and ensure continuous education and resources for students facing drug-related challenges or having parents with addictions.
- Designed and co-led the rollout of the Teen Substance Education curriculum, a Mayor-acknowledged initiative within the Annual Student Health Program, reaching over 3,000 teens. Specifically, developed the student-empowerment toolkit, shifting the program's focus from mere education to equipping students with cohesive disciplinary and decision-making skills for demonstrably better long-term outcomes.
Education
Master of Public Health -
George Washington University
Washington05.2025
Bachelor of Science - Biology
George Mason University
Fairfax05.2019
Skills
- CRM performance reporting
- Microsoft Office Suite
- Workday/HCM
- Client relationship management
- Compliance
- C-Suite communication
- Project leadership
- Cross-functional collaboration
- Performance metrics
- Data analysis
- Risk mitigation
- Change management
- Strategic planning
Timeline
Project Manager, Client Services
American Health Insurance Plans
09.2022 - 12.2024
Project Associate
National Association of Pediatric Nurse Practitioners
01.2022 - 08.2022
Health Strategy Intern
DC Office of the State Superintendent of Education
02.2021 - 09.2021
Master of Public Health -
George Washington University
Bachelor of Science - Biology
George Mason University