Mercy Seifu

Oakton

Summary

Extensive background in architecting and delivering enterprise-grade solutions using Power Platform (Canvas & Model-driven Apps, Power Automate, Power BI, Power Pages, Copilot Studio), SharePoint, and Dynamics 365 to streamline and modernize business operations.
Strong expertise in developing customized SharePoint solutions utilizing SPFx, JavaScript, TypeScript, C#, HTML, and CSS, including modern intranet environments, document management platforms, and workflow automation systems.
Experienced in designing visually intuitive Power Apps with user-focused interfaces using nested galleries, reusable components, variables, and embedding Canvas apps inside Model-driven apps for cohesive user experiences.
Advanced proficiency in Power Automate and RPA, building complete automation solutions with structured error handling (try-catch), API integrations, data synchronization, and custom connectors.
Hands-on experience in Dynamics 365 development, including custom C# plugins, Dataverse schema design, relationship modeling, business rules, PCF controls, and implementing secure application configurations.
Strong analytical skills with Power BI and Dataverse, developing optimized data models, DAX calculations, ETL workflows, and executive dashboards that support informed decision-making.
Experienced in integrating Microsoft 365 services, Teams, SharePoint, Dynamics 365, and third-party platforms using APIs and Azure Functions to build scalable, cloud-based solutions.
Knowledgeable in enterprise security and governance practices, including Azure AD authentication, RBAC implementation, compliance standards, and secure environment management.
Proficient in Azure DevOps for application lifecycle management, CI/CD automation, solution deployment strategies, version control, and managing multi-environment releases (DEV/TEST/PROD).
Effective collaborator skilled in requirements analysis, stakeholder communication, Agile delivery using Jira and Azure DevOps, and facilitating user training for smooth solution adoption.

Overview

years of professional experience

Certification

Work History

Copilot Developer

Ameriprise Financial

Minneapolis, MN

02.2025 - Current

Architected and delivered SharePoint intranet portals, document management systems, and automated workflows to enhance collaboration and governance standards.
Designed and customized both Canvas and Model-driven Power Apps, embedding Canvas apps within Model-driven solutions to simplify complex processes and improve usability.
Developed automated workflows using Power Automate, implementing approvals, alerts, and cross-system integrations to increase operational efficiency.
Engineered advanced UI-driven Canvas applications using nested galleries, reusable components, and dynamic logic to improve business process automation.
Built resilient Power Automate flows integrating SharePoint, Dynamics 365, and external systems with structured exception handling for improved reliability.
Developed Dynamics 365 applications with custom C# plugins, Dataverse entity modeling, and business logic configurations to support scalable enterprise systems.
Created AI-powered chatbots using Copilot Studio (Power Virtual Agents), integrating with Dataverse and Dynamics 365 to enable self-service solutions and conversational workflows.
Implemented API-based integrations and developed custom connectors to extend Power Platform capabilities across enterprise systems.
Designed ETL workflows, structured data models, and DAX measures to support secure and efficient business intelligence reporting.
Integrated SharePoint with Microsoft Teams and Dynamics 365 to ensure seamless collaboration and synchronized data access.

Dynamics 365 Developer

Principal Financial Group

Des Moines, IA

12.2021 - 01.2025

Developed enterprise-grade Canvas and Model-driven applications with embedded Canvas components, enhancing user experience through custom navigation and reusable UI elements.
Designed and deployed interactive Power BI dashboards with complex DAX calculations and structured data models to drive strategic insights.
Built secure and responsive Power Pages portals to extend Power Platform applications to external users, partners, and customers.
Designed conversational AI bots using Power Virtual Agents / Copilot Studio integrated with Dataverse and Dynamics 365 to automate guided business interactions.
Leveraged AI Builder for document automation, form processing, and predictive analytics, embedding AI capabilities within apps and workflows.
Automated complex workflows using Power Automate, incorporating multi-step approvals, exception handling, and cross-platform integrations.
Customized Dynamics 365 CRM with C# plugins, advanced Dataverse modeling, and business rule automation for scalable enterprise applications.
Engineered secure and high-performing Dataverse data structures with optimized relationships, migration strategies, and ETL processes.
Developed and optimized SharePoint sites and document management systems integrated with Power Platform automation solutions.
Implemented enterprise security frameworks including Azure AD authentication, RBAC, DLP policies, and encryption for Microsoft 365 environments.
Conducted adoption workshops and end-user training to support effective rollout and long-term platform utilization.
Partnered with business and technical teams to gather requirements, perform testing, and deliver reliable enterprise solutions.

Power Platform Developer

MetLife, Inc.

New York, NY

11.2017 - 11.2021

Led migrations from SharePoint on-premises environments to SharePoint Online, ensuring minimal disruption and successful user transition.
Developed custom SPFx web parts and extensions using React, TypeScript, and C# to modernize and enhance SharePoint functionality.
Designed structured SharePoint architectures with optimized lists, libraries, metadata, and navigation for improved document governance.
Automated administrative and provisioning processes through PowerShell scripting and API integrations to improve efficiency.
Integrated SharePoint with Microsoft 365, Azure services, and Dynamics 365 to establish secure cross-platform collaboration.

Education

Bachelor's - Computer Science

Skills

Power Platform: Power Apps (Canvas, Model-Driven), Power Automate (Cloud, Desktop/RPA), Power BI, Power Pages, Power Virtual Agents, Copilot Studio, AI Builder
Data & Analytics: Dataverse, SQL Server, Power Query, DAX, DirectQuery, Import Mode
Dynamics 365: Dynamics 365 CRM, Finance & Operations, Business Central

Development & Integration: C#, NET, REST APIs, Custom Connectors, C# Plugins
SharePoint: SharePoint Online, SharePoint On-Prem, ShareGate, SharePoint Designer, SPFx
DevOps & Tools: Azure DevOps, Git, PowerShell, Jira, Microsoft Planner