Meslyn Rivera

• Maximize the store’s profitability without compromising

the patient/customer experience by setting and

exceeding organization’s financial and performance

goals

• Engage regularly with the Doctor to touch base on

business needs

• Prep and plan business for the day by managing .

incoming traffic, doctor appointments, and scheduled

eyewear services

• Hire, Train, coach, develop and support store associates

to perform in their respective roles with excellence to

ensure a flawless patient/customer experience

• Remove obstacles and find resolution in the

patient/customer experience when needed

• Lead, execute and improve all broad operational

activities to meet the store's financial and customer

experience goals Managed budget implementations,

employee reviews, training, schedules, and contract

negotiations.

Implemented operational strategies and effectively built customer and employee loyalty.

• Contributed to a positive work environment by collaborating effectively with team members and supervisors.
• Collaborated closely with opticians to provide seamless care for customers transitioning from frame selection to prescription fulfillment.
• Utilized point-of-sale systems efficiently for accurate order processing and payment transactions.
• Increased eyewear sales by actively engaging with customers and providing personalized recommendations.