Mesum Khan
Sterling
Summary
Dynamic and customer-focused professional with experience at Walmart and Swissport, excelling in order accuracy and complaint resolution. Proven ability to enhance customer satisfaction through exceptional service and effective problem-solving. Proficient in inventory management and committed to maintaining high standards in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Online Grocery Associate
Walmart
07.2024 - 11.2025
- Processed online grocery orders efficiently, ensuring timely and accurate fulfillment.
- Assisted customers with inquiries, providing exceptional service and support.
- Maintained inventory accuracy through regular stock checks and organization.
- Collaborated with team members to optimize order picking and packing procedures.
Passenger Service Agent
Swissport
11.2021 - 06.2022
- Assisted passengers with check-in processes, ensuring smooth and efficient service.
- Coordinated baggage handling procedures to minimize delays and enhance customer satisfaction.
- Provided information on flight schedules, gate assignments, and airline policies to travelers.
- Resolved passenger inquiries and concerns promptly, demonstrating strong problem-solving skills.
Pharmacy Assistant
CVS Pharmacy
11.2021 - 02.2022
- Assisted pharmacists in medication dispensing and inventory management.
- Provided exceptional customer service and addressed patient inquiries effectively.
- Processed prescription orders accurately using pharmacy software systems.
- Maintained cleanliness and organization of pharmacy workspace for efficiency.
Education
High School Diploma -
Park View High School
Sterling, VA06-2021
Skills
- Customer engagement
- Flexible scheduling
- Order accuracy
- Complaint resolution
- Proficient customer service
- Customer service and support
- Customer service and satisfaction
Certification
DCJS Unarmed Security Officer
DCJS ID#: 99-1016576
Languages
English
Professional Working
Hindi
Professional Working
Urdu
Full Professional
Timeline
Online Grocery Associate
Walmart
07.2024 - 11.2025
Passenger Service Agent
Swissport
11.2021 - 06.2022
Pharmacy Assistant
CVS Pharmacy
11.2021 - 02.2022
High School Diploma -
Park View High School