Mia Becker
Palmyra
Summary
Proven track record in enhancing customer satisfaction and loyalty at Fork Union Animal Clinic, leveraging exceptional active listening and problem resolution skills. Mentored staff at Chic-Fil-A, boosting productivity significantly. Expert in customer service and staff training, consistently achieving positive outcomes in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Fork Union Animal Clinic
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Improved resolution time with effective problem-solving for customer complaints.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Identified and resolved discrepancies and errors in customer accounts.
Order Filler
Walmart
01.2023 - 01.2024
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Trainer
Chic-Fil-A
01.2023 - 01.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Revolutionized safety training, significantly reducing workplace accidents.
- Provided coaching and mentoring to employees.
Sandwich Artist
SUBWAY®Restaurants
09.2021 - 01.2023
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Increased repeat customer visits by providing friendly and engaging service.
Education
High School Diploma -
Fluvanna County High School
Palmyra, VA12.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Staff training
Timeline
Customer Service Representative
Fork Union Animal Clinic
01.2024 - Current
Order Filler
Walmart
01.2023 - 01.2024
Trainer
Chic-Fil-A
01.2023 - 01.2024
Sandwich Artist
SUBWAY®Restaurants
09.2021 - 01.2023
High School Diploma -
Fluvanna County High School
Similar Profiles
Laura BohnLaura Bohn
Cat Care Attendant at The North Fork Animal Welfare LeagueCat Care Attendant at The North Fork Animal Welfare League
Megan RakoczyMegan Rakoczy
Kennel Attendant at North Fork Animal HospitalKennel Attendant at North Fork Animal Hospital
Megan RakoczyMegan Rakoczy
Kennel Attendant at North Fork Animal HospitalKennel Attendant at North Fork Animal Hospital
Kyrie KrauserKyrie Krauser
Service Advisor at Ciocca AutomotiveService Advisor at Ciocca Automotive
BRYAN MEYERHOFFERBRYAN MEYERHOFFER
Head Trustee at Citizens Fire Department PalmyraHead Trustee at Citizens Fire Department Palmyra