Mia DeAngelo
Williamsburg
Summary
I am a motivated Police Officer committed to serving and protecting the citizens of the City and upholding the law with integrity. I have focused on team building and fostering relationships with colleagues and the public. Skilled in conflict resolution, decision making, report writing, time management and community engagement. Being recognized for maintaining public safety, enforcing laws, and responding to calls for service. With past experience in leading and assisting team members, and operating in high stress environments alone.
Overview
7
7
years of professional experience
2023
2023
years of post-secondary education
Work History
Police Officer
Newport News Police Department
Newport News
12.2023 - Current
- Enforced laws to maintain public safety in the community.
- Conducted traffic stops and issued citations for violations.
- Responded to emergency calls and provided assistance at crime scenes.
- Investigated criminal incidents, gathered evidence, and prepared detailed reports.
- Used de-escalation techniques to prevent further escalation.
- Collaborated with other officers on calls for service.
- Provided testimony in court when necessary concerning investigations conducted.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Patrolled assigned areas to detect and prevent criminal activity.
Sales Advisor
Best Buy
Williamsburg
11.2018 - 11.2023
- Assisted customers with product selection and recommendations.
- Maintained knowledge of current promotions and sales events.
- Was the top selling associate at the Williamsburg location for over a year and transferred to the Newport News location.
- Assisted in creating a more effective way to offer upsells on products to customers.
- Assisted with returns and upset customers with warranty issues and product defects.
- Offered excellent customer service.
- Met or exceeded weekly and monthly sales goals.
- Trained new employees in the Home Theater and Appliance department.
Lead Auto Tech
Best Buy
Williamsburg
08.2022 - 07.2023
- Installed car electronics including speakers, subwoofers, radios, remote starters, etc.
- Delivered professional customer service by consulting with clients.
- Collaborated with store leadership to improve operational efficiency and customer service.
- Maintained accurate documentation and managed the inventory for the auto bay.
- Provided ongoing coaching by assisting team members to reduce installation errors.
- Acted a primary point of contact for all Auto Tech installations.
- Managed and coordinated daily installation appointments, ensuring all jobs were completed on time.
- Communicated directly with clients regarding appointments, delays, and answering questions.
Education
Information Systems Technology - Applied Science
Virginia Peninsula Community College
Williamsburg, VA 05.2020 - 05.2023
Bruton High School
Williamsburg, VASkills
- MS Office 2007 and higher
- MAC OSX 106 and higher
- Understanding of Local area networks (LAN), Wireless local networks(WLAN), and Wide area networks(WAN)
- Advanced beginner in programming/coding in HTML and Python
- Critical thinking
- Time management
- Strategic planning
- Interpersonal skills
- Conflict resolution and de-escalation
- Case documentation and court testimony
- Criminal investigations and arrest procedures
- Patrol operations and public safety
- Law enforcement databases (LINX, NCIC, OnCall)
- Knowledge of local, state, and federal laws
- Emergency response and crisis management
- Firearms proficiency and safety
- Search and seizure compliance
- Team coordination and communication
- Case management
- Assisting newer officers with questions and concerns
Accomplishments
- January Officer of the Month
- Network Promoter Score(NPS) of 100% in the year of 2023.
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Police Officer
Newport News Police Department
12.2023 - Current
Lead Auto Tech
Best Buy
08.2022 - 07.2023
Information Systems Technology - Applied Science
Virginia Peninsula Community College
05.2020 - 05.2023
Sales Advisor
Best Buy
11.2018 - 11.2023
Bruton High School