Mia Hawkins
Alexandria
Summary
Experienced healthcare professional with over 15 years in patient services, revenue cycle management, and medical billing and coding. Skilled in EHR systems, insurance verification, and records management. Currently pursuing a certification in Medical Billing and Coding. Seeking a remote billing and coding position to leverage expertise in medical office operations and compliance with HIPAA standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operative Scheduling Coordinator
MedStar Georgetown University Hospital
Washington
10.2024 - Current
- Scheduled all elective surgical procedures, ensuring surgeon preferences and patient needs matched available OR resources.
- Entered and maintained perioperative schedules and data in the computer system accurately.
- Served as frontline contact for physician offices, demonstrating strong customer service and problem-solving skills.
- Assisted specialty team leaders with preference card maintenance and generated standard reports.
- Communicated with Patient Care Coordinators regarding prostheses and equipment for specific cases.
- Ensured validity and efficiency of schedules by checking times, procedures, and physician availability.
- Maintained patient and associate privacy and confidentiality in compliance with HIPAA regulations.
- Participated in meetings, committees, and quality improvement teams to support departmental goals.
Intake Specialist
Law Office of James Crawford
Litchium
07.2023 - 02.2024
- Fielded 50-100 calls daily from potential clients, directing them to on-call attorneys for consultations.
- Served as first point of contact, establishing a positive first impression and delivering superior customer service.
- Entered all client data into CRM system (Hubspot) accurately and promptly.
- Responded quickly to all incoming leads and confirmed scheduled appointments with all parties.
- Communicated professionally via phone, email, text, and Microsoft Teams.
Patient Care Coordinator
Unity Health Care
Washington
06.2022 - 09.2022
- Greeted and assisted patients, scheduled appointments, and maintained electronic records and accounts.
- Kept patient appointments on schedule and notified providers of arrivals or delays.
- Maintained patient accounts by recording and updating personal and financial information.
- Collected and recorded patient charges, interacting with billing company for revenue collection.
- Protected patient rights by maintaining confidentiality of medical, personal, and financial information.
Scheduling Coordinator
Unity Health Care
Washington
02.2021 - 06.2022
- Scheduled appointments and communicated schedules to patients in a call center environment.
- Registered new patients and verified demographic information in eClinical system.
- Served as liaison between patients, teammates, and health centers.
- Maintained files and client database, ensuring accuracy and completeness of information.
- Met key metrics for call handling, hold times, and call resolution.
Patient Access Representative/Receptionist
Adventist Healthcare FWMC
Fort Washington
12.2017 - 09.2021
- Collected demographic and financial information for all patients through interviews and prepared patient charts.
- Registered surgeries, labs, and radiology patients, and collected ER co-pays at time of service.
- Served patients by greeting and assisting them in person and over the phone.
- Covered reception desk during breaks and responded to emergencies as needed.
Cash Collection Specialist
Inova Health System
01.2017 - 02.2018
- Managed inbound and outbound calls for account collections and database entries.
- Identified and resolved database rejections, providing feedback to management.
- Posted correct CDM code activity in Epic and ensured documentation accuracy.
- Handled write-off requests and account corrections within required timeframes.
- Maintained knowledge of payer requirements and hospital policies.
- Manages the recovery of outstanding receivables by educating debtors on their EOB, resolving billing disputes, and securing payments through structured arrangements.
Patient Representative Team Lead
HFMI (United Medical Center)
Washington
03.2014 - 11.2016
- Pre-screened self-pay patient accounts for Medicaid and Disability, assisting with program applications.
- Provided financial counseling and collections for account balances.
- Followed up with social services on patient application status.
- Trained new employees on database systems and Medicaid prescreening procedures.
- Managed up to 700 calls daily using Spitfire/HF MI calling system.
Patient Access Representative
Providence Hospital
Washington
07.2010 - 09.2013
- Performed reception and registration duties for surgery, securing demographic and insurance information.
- Coordinated all nonclinical activities for the outpatient surgery department.
Financial Counselor
Providence Hospital
Washington
09.2009 - 07.2010
- Performed reception and registration duties for the Registration Department within the Outpatient Center.
- Collected and entered patient data, procured signatures, and processed outpatients for procedures.
- Maintained accurate information for documentation, coding, and billing reimbursement.
Financial Counselor Internship
Providence Hospital
Washington
06.2009 - 08.2009
- Reviewed uninsured and underinsured patient population to identify potential payer sources.
- Screened individuals for eligibility for assistance programs to secure reimbursement mechanisms.
- Handled patient financial issues and promoted education for hospital personnel.
Education
Certification - Medical Billing & Coding
DeVry University
02-2026
Certificate - Medical Office
College of Allied Healthcare
Arlington, VA05-2009
High School Diploma -
Suitland High School
Forestville, MD05-2002
Skills
- ICD-10
- Coding
- Medical office experience
- Organizational skills
- Microsoft Excel
- Microsoft Outlook
- Surgery
- Patient service
- Vital signs
- Medical billing and coding
- Medical Terminology
- Microsoft Office Suite
- Medical receptionist
- SharePoint
- Filing
- CPT Coding
- Medicare
- ICD-10 and CPT coding
- Medical collection
- Office management
- Insurance Verification
- Revenue cycle management
- Microsoft Access
- Records management
- Windows
- CRM software
- EHR/EMR systems
- Microsoft Office
- HIPAA
- Kronos
- Meditech
- Cash handling
- Epic
- Office experience
- EMR Systems
- Computer literacy
- Accounting
- Data Entry
- EHR systems
- Patient care
- Customer service
- Grammar Experience
- Time management
Certification
Esthetician License, Present
Timeline
Operative Scheduling Coordinator
MedStar Georgetown University Hospital
10.2024 - Current
Intake Specialist
Law Office of James Crawford
07.2023 - 02.2024
Patient Care Coordinator
Unity Health Care
06.2022 - 09.2022
Scheduling Coordinator
Unity Health Care
02.2021 - 06.2022
Patient Access Representative/Receptionist
Adventist Healthcare FWMC
12.2017 - 09.2021
Cash Collection Specialist
Inova Health System
01.2017 - 02.2018
Patient Representative Team Lead
HFMI (United Medical Center)
03.2014 - 11.2016
Patient Access Representative
Providence Hospital
07.2010 - 09.2013
Financial Counselor
Providence Hospital
09.2009 - 07.2010
Financial Counselor Internship
Providence Hospital
06.2009 - 08.2009
Certification - Medical Billing & Coding
DeVry University
Certificate - Medical Office
College of Allied Healthcare
High School Diploma -
Suitland High School