Mia Higgins
Virginia Beach
Summary
Organized and detail-oriented professional with a background in healthcare and executive support. Passionate about research, problem solving, and improving processes, with proven experience managing complex projects, communicating with diverse demographics, and delivering accurate, high quality work in fast paced environments.
Overview
6
6
years of professional experience
Work History
Medical Office Assistant
Atlantic Orthpaedic Specialists
Virginia Beach, VA
09.2023 - Current
- Streamlined front desk operations by managing patient registration, appointment scheduling, care coordination, and triage to optimize clinic workflow.
- Served as primary liaison between patients and healthcare providers, facilitating effective communication and coordinating treatment plans.
- Administered the management of confidential patient records and processed medical record requests while ensuring compliance with HIPAA and organizational documentation requirements.
- Compiled and recorded patient medical histories, vital intake information, and clinical documentation with precision and thoroughness.
- Coordinated patient preparation and streamlined clinical workflows to ensure procedural efficiency during minor orthopedic procedures.
- Managed patient referral and authorization processes to enhance service delivery and patient satisfaction.
- Streamlined administrative and clinical workflows to improve operational efficiency, optimize provider schedules, and enhance patient care delivery.
- Demonstrated exceptional organizational and multitasking abilities by effectively managing competing priorities in a fast-paced healthcare environment.
Assistant to CEO
Association Builders
Virginia Beach, VA
09.2020 - 01.2024
- Managed the CEO's complex calendar, meetings, travel logistics, executive correspondence, and daily priorities while ensuring efficient execution of organizational objectives.
- Managed executive expense reports, travel logs, reimbursements, and financial documentation while maintaining accurate records and ensuring timely processing.
- Tracked, reconciled, and managed invoices for multiple economic development associations, maintaining accurate financial records and coordinating timely payments with vendors.
- Analyzed government initiatives, professional associations, and sponsorship opportunities to provide strategic insights for executive leadership.
- Coordinated the operations and administrative functions of three statewide professional associations, supporting leadership, committees, and member engagement initiatives.
- Assisted in the planning and execution of large-scale conferences and annual meetings for more than 400 attendees, overseeing project timelines, vendor management, budgets, registration, logistics, and event operations.
- Acted as primary liaison among executive leadership, government officials, board members, sponsors, vendors, and association members to enhance collaboration and communication.
- Managed and maintained membership databases, ensuring data accuracy, record integrity, reporting, and efficient membership administration.
- Managed content updates and publication processes for various organizational websites to enhance public-facing communications.
- Planned and facilitated employee engagement initiatives and organizational events that strengthened collaboration, communication, and workplace culture.
- Utilized Microsoft Office Suite and Google Workspace extensively to develop reports, presentations, spreadsheets, databases, executive correspondence, meeting materials, and project documentation.
- Coordinated multiple concurrent projects with competing deadlines while maintaining exceptional attention to detail, organization, confidentiality, and quality standards.
- Analyzed and improved administrative workflows to drive operational efficiency and strengthen interdepartmental cooperation.
Assistant to the CEO
Dolce Beauty Lounge
Virginia Beach, VA
02.2022 - 05.2023
- Managed the CEO's calendar, daily schedule, and business priorities, coordinating appointments, meetings, and operational activities to maximize efficiency.
- Directed client scheduling and booking operations to enhance customer service and streamline appointment management.
- Executed daily financial transaction management, upholding accuracy in payment records and ensuring thorough reconciliation of business revenue and related documentation.
- Created, tracked, and maintained paid and outstanding invoices, monitored payment status, and ensured accurate financial documentation and timely follow-up on accounts.
- Conducted comprehensive market research and competitive pricing analyses to evaluate industry trends and develop pricing strategies that supported customer acquisition and business growth.
- Maintained and updated the company website, ensuring accurate content, timely updates, and a professional online presence.
- Monitored inventory levels, tracked product usage, coordinated stock replenishment, and maintained accurate inventory records to support uninterrupted business operations.
- Developed, maintained, and organized business databases and operational records using Microsoft Excel, ensuring data accuracy, accessibility, and efficient reporting.
- Oversaw daily business operations by managing multiple priorities, ensuring confidentiality, and implementing streamlined administrative processes.
Education
Data Analyst Professional Certificate - Data Analytics
IBM
10-2026
Data Science Professional Certificate - Data Science
IBM
10-2026
Associate of Science - Health Sciences
Tidewater Community College
Norfolk, VA2022
Skills
- Proficient in all Microsoft and Google Applications
- Multitasking and organization
- Computer skills
- Problem-solving
- Data entry
- Office administration
- Phone and email etiquette
- Time management
- Attention to detail
- Workload management
Timeline
Medical Office Assistant
Atlantic Orthpaedic Specialists
09.2023 - Current
Assistant to the CEO
Dolce Beauty Lounge
02.2022 - 05.2023
Assistant to CEO
Association Builders
09.2020 - 01.2024
Data Analyst Professional Certificate - Data Analytics
IBM
Data Science Professional Certificate - Data Science
IBM
Associate of Science - Health Sciences
Tidewater Community College