Mia Salazar
Virginia Beach
Summary
Friendly, adaptable, and dedicated to ensuring excellence in every order, intermingling strong communication and training skills. Adept at creating engaging training sessions, focusing on both technical and customer service aspects of the role. Committed to enhancing team performance and elevating customer satisfaction through practical training and support. Dedicated to providing memorable experiences to build a loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that create satisfaction and earn repeat business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista Trainer
Starbucks
01.2022 - Current
- Learned espresso preparation techniques to ensure high-quality beverage production.
- Assisted in training new baristas on customer service standards and operational procedures.
- Supported inventory management by tracking supplies and reporting shortages to management.
- Adapted quickly to fast-paced environments while maintaining product quality and service efficiency.
- Engaged with customers to provide personalized service and enhance overall café experience.
- Maintained cleanliness and organization of workstations according to health and safety guidelines.
- Collaborated with team members to streamline workflow during peak hours for improved service delivery.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
Certified Nursing Assistant
Touch Of Heaven
03.2023 - 05.2025
- Assisted patients with daily living activities, ensuring comfort and safety.
- Maintained cleanliness and organization of patient areas, promoting hygiene standards.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient progress and care activities accurately in electronic health records.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Collaborated with healthcare team to develop individualized care plans for patients.
Education
Bachelor of Science - Counseling And Applied Sciences
Arizona State University
Tempe, AZ05-2028
High School Diploma -
Willow Canyon High School
Surprise, AZ05-2022
No Degree - Nursing
Kentucky Wesleyan College
Owensboro, KY05-2021
Skills
- Cleanliness standards
- Staff coaching
- Order taking
- POS system operation
- Sales expertise
- Complaint handling
- Sales proficiency
- Friendly and outgoing
- Exceptional customer service
- Opening and closing duties
Certification
- Certified Nurse Assistant Training - 2021
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Certified Nursing Assistant
Touch Of Heaven
03.2023 - 05.2025
Barista Trainer
Starbucks
01.2022 - Current
Bachelor of Science - Counseling And Applied Sciences
Arizona State University
High School Diploma -
Willow Canyon High School
No Degree - Nursing
Kentucky Wesleyan College