Mica Saber
North Chesterfield
Summary
Experienced with handling customer interactions and resolving issues promptly. Highly skilled in communication, problem solving, trouble shooting all to ensure customer satisfaction and loyalty. Utilizes communication and empathy to build strong customer relationships.
Overview
12
12
years of professional experience
Work History
Security Supervisor
Allied Universal
04.2023 - 02.2025
- Supervised daily security operations to ensure safety protocols were followed.
- Conducted regular training sessions for security staff on emergency response procedures.
- Developed and implemented incident reporting processes to enhance communication.
- Trained and briefed new hires on safety and security procedures, site-specific policies, and patrols
- Inspected, distributed and signed off on Master Key logs
Medicare Customer Service Representative
Maximus Federal
10.2021 - 04.2023
- Resolved complex Medicare inquiries, ensuring accurate information delivery to beneficiaries.
- Educated clients on Medicare benefits and services, enhancing customer understanding and satisfaction.
- Collaborated with cross-functional teams to streamline service processes, improving operational efficiency.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
Licensed Insurance Agent
Dominion Outsource
12.2020 - 06.2021
- Guided clients through policy options, enhancing understanding and satisfaction.
- Calculated quotes and educated potential clients on insurance options.
- Executed marketing strategies to attract new clientele and expand market reach.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
Correctional Officer
State Farm Correctional Complex
08.2019 - 08.2020
- Supervised inmate activities to ensure compliance with facility regulations.
- Conducted regular security checks and inspections to maintain safety protocols.
- Responded promptly to incidents, de-escalating situations to prevent escalation.
- Collaborated with team members to develop and implement emergency response plans.
Records Clerk
Ciox Healthcare
11.2018 - 07.2019
- Organized and maintained physical and digital records in compliance with regulatory standards.
- Processed incoming documents and ensured accurate data entry into record management systems.
- Collaborated with departments to streamline record retrieval processes, enhancing operational efficiency.
- Provided excellent customer care by responding to inquiries and requests for information.
Patient Service Representative
Capital Area Health Network
01.2018 - 11.2018
- Facilitated patient check-in processes to enhance workflow efficiency and minimize wait times.
- Managed appointment scheduling and follow-ups to ensure optimal patient flow and satisfaction.
- Provided comprehensive support to patients regarding insurance inquiries and benefits verification.
- Collaborated with healthcare providers to address patient concerns and streamline communication pathways.
Customer Service Cashier
Burlington Coat Factory
08.2016 - 01.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained accurate cash drawer balance throughout shifts.
- Collaborated with team members to ensure timely restocking of merchandise.
Customer Service Representative
Advance America
07.2013 - 11.2016
- Initiated new customer contracts.
- Managing multiple delinquent accounts for debt collection efforts.
- Negotiating payoff deadlines or payment plans.
- Bank deposits.
- Earned management trust by serving as keyholder, responsibly opening and closing facility.
- Maintained knowledge on company and statewide mandates regarding customer privacy via training.
Education
High School Diploma -
James River High School
Midlothian, VASkills
- Team leadership
- CCTV monitoring
- Staff management
- Security personnel training
- Data entry
- Problem resolution
- Call center experience
Languages
Spanish
Professional Working
Timeline
Security Supervisor
Allied Universal
04.2023 - 02.2025
Medicare Customer Service Representative
Maximus Federal
10.2021 - 04.2023
Licensed Insurance Agent
Dominion Outsource
12.2020 - 06.2021
Correctional Officer
State Farm Correctional Complex
08.2019 - 08.2020
Records Clerk
Ciox Healthcare
11.2018 - 07.2019
Patient Service Representative
Capital Area Health Network
01.2018 - 11.2018
Customer Service Cashier
Burlington Coat Factory
08.2016 - 01.2018
Customer Service Representative
Advance America
07.2013 - 11.2016
High School Diploma -
James River High School