Micah Reynard
Virginia Beach
Summary
Dynamic sales professional with a proven track record at Waste Management, excelling in customer relations and expert problem-solving. Adept at utilizing CRM systems to enhance data accuracy and drive sales strategies, resulting in improved customer satisfaction and loyalty. Recognized for analytical thinking and effective team collaboration in achieving sales targets.
Overview
12
12
years of professional experience
Work History
Specialist, Residential Sales and Save
Waste Managment
01.2022 - Current
- Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment.
- Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.)
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Contributes to individual and shared responsibilities in a team environment.
Sales Specialist
Southern Auto
05.2020 - 12.2021
- Implemented CRM systems to streamline sales tracking and enhance data accuracy for forecasting purposes.
- Analyzed market trends to identify opportunities for expanding product offerings and customer reach.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Collaborated with marketing teams to create promotional materials that effectively communicated product benefits.
- Managed client relationships, ensuring high levels of satisfaction and repeat business through personalized service.
Insurance Customer Service Representative
State Farm
08.2018 - 04.2020
- Managed customer inquiries and policy changes, ensuring accurate information delivery.
- Resolved claims issues by coordinating with internal departments and clients effectively.
- Educated customers on insurance products, enhancing understanding and satisfaction levels.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Participated in ongoing training sessions to remain current on industry developments and improve overall job performance.
Sales Associate
RideNow Powersports
08.2017 - 07.2018
- Developed strong relationships with clients, leading to increased customer loyalty and repeat business.
- Collaborated with marketing team to execute promotional events, boosting brand awareness in the community.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Rural Mail Carrier Associate
Unites States Postal Service
05.2014 - 06.2017
- Delivered mail and packages to rural addresses efficiently, ensuring timely service.
- Managed daily route planning and navigation using postal service tools and systems.
- Maintained accurate records of deliveries and customer interactions for quality assurance.
- Assisted in training new associates on delivery protocols and safety procedures.
Education
High School Diploma -
Landstown High School
Virginia Beach, VA06-2013
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Team collaboration
- Active listening
- Adaptability and flexibility
- Customer relationship management
- Sales strategies
Accomplishments
- Achieved Sales Elite Q2 2025 by maintaining 75% or more accounts saved for the Open Market East Team .
- Achieved Sales Elite Q3 2025 by maintaining 75% or more accounts saved for the Open Market East Team.
Timeline
Specialist, Residential Sales and Save
Waste Managment
01.2022 - Current
Sales Specialist
Southern Auto
05.2020 - 12.2021
Insurance Customer Service Representative
State Farm
08.2018 - 04.2020
Sales Associate
RideNow Powersports
08.2017 - 07.2018
Rural Mail Carrier Associate
Unites States Postal Service
05.2014 - 06.2017
High School Diploma -
Landstown High School