Micah Terio
Fredericksburg
Summary
Dynamic and customer-focused professional with experience at Panera, excelling in customer relations and issue resolution. Proven ability to enhance sales through effective product recommendations and attentive service. Skilled in POS system operations, demonstrating strong attention to detail and a commitment to customer service excellence.
Overview
1
1
year of professional experience
Work History
Cashier
Sodexo Food Service
09.2024 - 05.2025
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Bachelor of Arts - Music
University of Mary Washington
Fredericksburg, VA05-2028
High School Diploma -
South Lakes High School
Reston06-2024
Skills
- Customer assistance
- Credit card processing
- Attention to detail
- Customer relations
- Customer service excellence
- Product recommendations
- Issue resolution
- Customer service
- POS system operations
- POS systems
- Conflict resolution
- Inventory control
Languages
German
Limited Working
Interests
- Music
- Coding and Programming
- Video Gaming
- DIY and Home Improvement
- Acting and Theater
- Creative Writing
- Dance
- Card Magic
- Puppetry
Timeline
Cashier
Sodexo Food Service
09.2024 - 05.2025
Bachelor of Arts - Music
University of Mary Washington
High School Diploma -
South Lakes High School
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