Summary
Overview
Work History
Education
Skills
Timeline
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Michael Ansell

McGaheysville,VA

Summary

Dynamic Fulfillment Manager at Lowes Home Improvement with expertise in logistics management and customer relations. Achieved significant reductions in shipping errors, enhancing client satisfaction. Proven track record in training teams to excel under pressure, ensuring efficient warehouse operations and timely deliveries. Committed to continuous improvement and operational excellence.

Overview

25
25
years of professional experience

Work History

Fulfillment Manager/Delivery Coordinator

Lowes Home Improvment
Harrisonburg, Virginia
04.2023 - Current
  • Trained employees to handle high-volume work loads during seasonal rushes.
  • Tracked delivery goals and developed improvement plans to correct deficiencies.
  • Communicated with customers via email, over phone or in person to answer questions and provide latest merchandise information.
  • Reduced shipping errors, resulting in fewer returns and exchanges.
  • Maintained open lines of communication between departments to ensure smooth workflow transitions from incoming orders through final shipment stages.
  • Scheduled deliveries, monitored progress and communicated updates to customers.
  • Verified load against delivery ticket before beginning every shift.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.

Construction Field Supervisor

Custom Excavators (Pats Manor Homes)
Harrisonburg, Virginia
08.2019 - 03.2023
  • Increased construction project efficiency by implementing streamlined processes and effective communication strategies.
  • Minimized downtime on job sites by proactively addressing equipment maintenance needs before problems arose.
  • Ensured compliance with local building codes, regulations, and permitting requirements throughout project lifecycles.
  • Conducted thorough site evaluations prior to beginning work to identify potential challenges or hazards early on.
  • Implemented quality control measures that resulted in fewer defects and increased customer satisfaction.
  • Reduced waste on job sites through diligent material management and recycling efforts where possible.

Construction Sales Manager

Pats Manor Homes
Harrisonburg, Virginia
11.2015 - 02.2019
  • Delivered compelling proposals that highlighted unique selling points of our products.
  • Prepared sales presentations for clients showing success and credibility
  • Increased profit margins by effectively controlling budget and overhead
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.

Contractor

Self-employeed
04.2010 - 03.2015
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
  • Consulted with clients to define objectives and develop scopes.
  • Achieved maximum cost effectiveness by providing value engineering for construction means and methods.
  • Improved project efficiency by streamlining construction processes and implementing best practices.
  • Boosted client satisfaction through consistent communication, addressing concerns promptly, and delivering high-quality workmanship
  • Ensured the highest quality workmanship on all projects by regularly reviewing progress, inspecting completed tasks for adherence to specifications, and providing constructive feedback when necessary.

Sales Manager

Great Eastern Resort
Harrisonburg, VA
09.2000 - 02.2010
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.

Education

High School Diploma -

Southmoreland High School
Alverton ,Pennsylvania
05.2001 -

Skills

Customer service

Team leadership

Self motivation

Time management abilities

Critical thinking

Quality control

Project management

Attention to detail

Timeline

Fulfillment Manager/Delivery Coordinator

Lowes Home Improvment
04.2023 - Current

Construction Field Supervisor

Custom Excavators (Pats Manor Homes)
08.2019 - 03.2023

Construction Sales Manager

Pats Manor Homes
11.2015 - 02.2019

Contractor

Self-employeed
04.2010 - 03.2015

High School Diploma -

Southmoreland High School
05.2001 -

Sales Manager

Great Eastern Resort
09.2000 - 02.2010

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Michael Ansell