MICHAEL A. POMRENKE
Roanoke
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Jersey Mike's Subs
09.2024 - Current
- Led team in achieving operational excellence through process improvement initiatives.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Streamlined workflow processes, resulting in increased efficiency and reduced turnaround time.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Operations Manager
First Watch Restaurants
05.2023 - 09.2024
- Oversaw both front of house and back of house operations.
- Directed a team of 28 employees at one time.
- Brand ambassador, ensuring we send out perfect food and beverages to every customer.
- Oversaw compliance with health and safety regulations, maintaining a clean and safe dining environment for guests and staff.
- Streamlined operational processes to enhance efficiency and reduce wait times in high-volume restaurant settings.
Store Manager
Starbucks
01.2020 - 12.2022
- Customer-centered approach with relentless focus on consumer; understands needs of customer and how to best deliver the experience
- Upkeeps brand of organization by listening and communicating efficiently and effectively with others within and outside of Starbucks
- Works diligently to create a team environment that is positive and productive
- Leads with integrity by taking personal responsibility to do the right thing, and persists in times of challenge and uncertainty – Anticipates obstacles and takes action to minimize impact
- Adapts quickly to change and makes timely, thoughtful decisions
- Continuously seeks opportunities to improve self and others
- Leads with trust, honesty, and commitment to hire, coach, and develop partners to achieve potential
- Understands what drives overall business success and is accountable to prioritize and deliver quality results by demonstrating knowledge of core products and processes to get results
- Proficient in Microsoft Office
- Works with members of the community to create volunteer opportunities to help others
Store Manager
Subway
11.2013 - 06.2018
- Performed and directed overall restaurant management
- Directed staff to ensure food safety, product preparation and cleanliness standards were maintained
- Maintained standards of restaurant safety and security
- Recruited staff and oversaw training program to on-board new employees
Education
High School Diploma -
Radford High School
Radford, VA06-2013
Skills
- Customer service
- Team leadership
- Decision-making
- Time management
- Staff training and development
- Microsoft Suite
Timeline
Assistant Manager
Jersey Mike's Subs
09.2024 - Current
Operations Manager
First Watch Restaurants
05.2023 - 09.2024
Store Manager
Starbucks
01.2020 - 12.2022
Store Manager
Subway
11.2013 - 06.2018
High School Diploma -
Radford High School
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