Michael Basso
Winchester
Summary
Resourceful Installation Manager bringing proven record of success in coordinating installations. Handles issues proactively to mitigate risks and maintain schedules. Works with internal and on-site teams to resolve concerns and sustain customer satisfaction.
Overview
2026
2026
years of professional experience
1988
1988
years of post-secondary education
1
1
Certification
Work History
Installation Manager
Argent Heating & Cooling
Fairfax
11.2014 - 02.2026
- Coordinated installation schedules with team members and clients.
- Assisted in preparing installation sites for new equipment and systems.
- Learned safety protocols and procedures for equipment handling
- One to ones with the guys once a month
- Tracking KPI’s
- Handling call backs less than 90 days
- Supported technicians during installations to ensure proper setup.
- Communicated effectively with clients regarding installation timelines and processes.
- Helped maintain inventory of tools and materials for installation projects.
- Documented installation procedures for future reference and training purposes.
- Observed experienced team members to gain practical knowledge of installations.
- Planned, coordinated, and monitored all aspects of installations to ensure customer satisfaction.
- Supervised field installation staff and handled escalated issues to maintain progress.
- Conducted site visits to evaluate existing conditions and determine any special needs or requirements prior to installation.
- Identified potential problems early in the process and developed solutions that minimized disruption or delays in completing projects.
- Collaborated closely with other departments such as engineering, sales, procurement. when necessary.
- Developed manpower schedules and assignments to maintain project schedules.
- Maintained accurate records regarding materials used, labor costs, and other expenses related to installations.
- Allocated material and labor resources to promote on-time and under-budget project completion.
- Inspected sites before and after construction projects.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
Installer
Colonial Webb Contractors
Springfield
02.2000 - 09.2005
- Installed HVAC systems according to project specifications and safety standards.
- Collaborated with team members to ensure efficient workflow on installation projects.
- Operated hand and power tools for precise assembly of equipment components.
- Assisted in training new installers on procedures and safety protocols.
- Followed blueprints and technical drawings for accurate system placements.
- Maintained inventory of supplies, materials and tools to complete work on job sites.
- Removed systems and fixtures to prepare for replacements.
- Followed building standards and codes during unit installations.
- Performed troubleshooting to diagnose and resolve system issues.
- Performed timely and reliable service in shops and outdoors in variable weather conditions.
- Provided exceptional customer experiences to service recipients.
- Mounted and connected mechanical and electrical equipment according to specifications.
- Tested installed hardware and software to ensure proper functioning.
- Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
- Wired equipment while following safe electrical procedures to eliminate risk.
- Tested and troubleshot systems to alleviate potential issues.
- Maintained records of installations, repairs, maintenance and tests performed on computer systems.
- Utilized a variety of hand and power tools to cut, shape, and fit materials for installation.
- Adhered to local building codes and safety regulations in all installation activities.
- Coordinated with project managers and other tradespeople to ensure timely project completion.
- Ensured work area cleanliness and safety, preventing accidents and maintaining a professional environment.
- Participated in ongoing training to stay updated on new installation techniques and product developments.
- Installed new components or replaced defective parts to restore functionality.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Installation Manager
Air Distributing Co.
Manassas
- Coordinated installation schedules with team members and clients.
- Assisted in preparing installation sites for new equipment and systems.
- Learned safety protocols and procedures for equipment handling.
- Supported technicians during installations to ensure proper setup.
- Communicated effectively with clients regarding installation timelines and processes.
- Helped maintain inventory of tools and materials for installation projects.
- Observed experienced team members to gain practical knowledge of installations.
- Supervised field installation staff and handled escalated issues to maintain progress.
- Conducted site visits to evaluate existing conditions and determine any special needs or requirements prior to installation.
- Communicated regularly with customers throughout the duration of their installation projects to ensure expectations were being met or exceeded.
- Identified potential problems early in the process and developed solutions that minimized disruption or delays in completing projects.
- Provided guidance and direction to team members while ensuring they had access to appropriate resources needed for successful completion of tasks associated with installations.
- Analyzed customer feedback following completed installations, making recommendations for improvement where applicable.
- Created procedures for installing products effectively and efficiently.
- Ensured compliance with safety regulations during the installation process.
- Researched new technologies related to system installations, providing updates on trends within the industry.
- Reviewed and approved invoices from vendors and contractors associated with installations.
- Developed manpower schedules and assignments to maintain project schedules.
- Coordinated project management, commissioning, and technical support for installations.
- Maintained accurate records regarding materials used, labor costs, and other expenses related to installations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Inspected sites before and after construction projects.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Read and interpreted drawings and assessed construction against plans.
Education
GED
Woodbridge, VASkills
- Scheduling coordination
- Installation planning
- Technical documentation
- KPI tracking
- Customer relationship management
- Quality assurance
- Problem solving
- Effective communication
- Team building
- Inventory management
- Crew management
- Design operations
- Vendor relations
- Field operations
- Deadline management
- Meeting organization
- Workload prioritization
- Hardware installation
- Task delegation
- Customer service
- Equipment installation
- Blueprint reading
- Site supervision
- Construction
- Critical thinking
- Management
- Estimating
- Multitasking capacity
- HVAC systems
Certification
- HVAC Masters License
- EPA Certificate
References
References available upon request.
Timeline
Installation Manager
Argent Heating & Cooling
11.2014 - 02.2026
Installer
Colonial Webb Contractors
02.2000 - 09.2005
Installation Manager
Air Distributing Co.
GED