Summary
Overview
Work History
Education
Skills
Certification
References
Projects
Languages
Personal Information
Timeline
Generic

Michael Belay

Alexandria

Summary

IT Support Specialist with 3+ years of hands-on experience in data center operations and hardware troubleshooting within high-demand environments like Amazon AWS. Skilled in maintaining and optimizing server infrastructure, supporting network scalability, and resolving critical technical issues efficiently. Known for clear communication, attention to detail, and a strong commitment to reliability and continuous learning. Brings a servant leadership mindset to team collaboration, always aiming to support, mentor, and grow alongside peers while delivering consistent results.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Support Specialist /AWS Cloud Administrator

National League of Nursing NLN
DC
02.2025 - Current
  • Administer Azure infrastructure: virtual machines, networks, resource groups, and subscriptions.
  • Manage Microsoft 365 services (Exchange, Teams, SharePoint) and assign licenses.
  • Configure Conditional Access policies and manage identities using Entra ID (Azure AD).
  • Migrate and manage 100+ devices in Intune, transitioning GPOs to cloud policies.
  • Monitor LAN/WAN infrastructure; support server maintenance and network equipment.
  • Investigate and respond to security incidents using Microsoft Defender and audit logs.
  • Deliver Tier 1/2 support (remote and desk-side) and resolve hardware/software issues.
  • Train staff on IT tools and assist IT Director in addressing security risks.

IT Support Engineer

Amazon-AWS
Chantilly
07.2023 - Current
  • Served as a first responder in a 24×7 on-call rotation for all data center issues, providing Tier 1 and Tier 2 support and escalating to senior staff when necessary.
  • Led network and server scaling projects to expand AWS Edge data center infrastructure.
  • Troubleshot Linux server issues and developed scripts to automate routine processes, improving operational efficiency.
  • Performed server and network maintenance, including hardware/software installations, power cycling, and fiber cable management.
  • Diagnosed and resolved physical layer outages (system, network, power) and participated in power and cooling events.
  • Installed, configured, and replaced hardware components in alignment with internal Service Level Agreements (SLAs).
  • Ensured secure, reliable connectivity by configuring and troubleshooting network devices and servers.
  • Coordinated remote hands support with colocation providers and collaborated with cross-functional teams on complex technical issues.
  • Enforced security best practices to maintain compliance and ensure data integrity.
  • Documented incidents, procedures, and best practices to support consistent operations and rapid issue resolution.
  • Responded to urgent, customer-impacting events to minimize service disruptions and maintain uptime.

Technical Support

Howard University
Washington
02.2022 - 08.2023
  • Provided Tier 2 technical support for card-related hardware and managed the production of ID cards.
  • Troubleshot and resolved hardware/software issues, assisting with installations, upgrades, and equipment disposal.
  • Worked closely with vendors to support system applications and operational efficiency.

IT TECHNICIAN-Contractor

IT Renew(now Ironmountain)
Sterling
04.2022 - 07.2022
  • Refurbished and repaired PCs, laptops, and desktops for resale.
  • Organized parts and operated tools for asset destruction, ensuring secure data handling.
  • Managed data entry for client assets in the inventory management system.

Education

B.A - Computer Networking & Cyber Security

University of Maryland Global Campus
Adelphi, Maryland

Skills

  • Azure administration
  • Microsoft 365 management
  • Network troubleshooting
  • Device migration
  • Security incident response
  • Technical support
  • Leadership
  • Critical thinking

Certification

  • CCNA (Cisco Certified Network Associate)
  • Network + (N10-008), CompTIA
  • Security+ (SY0-701), CompTIA

References

Available Upon Request

Projects

Cloud Host, 08/01/23, 08/01/24, Designed and implemented a personal cloud hosting solution utilizing FileCloud and Amazon Web Services (AWS), serving as a robust alternative to popular cloud storage services like Dropbox, Google Drive, and Microsoft OneDrive. The project aimed to provide secure, scalable, and cost-effective cloud storage, and data management capabilities. Project Lead and O JT, 12/01/23, Present, Led & Trained new DCO techs, improving resolves metrics by 10%

Languages

  • Tigrinya, Native speaker
  • English, Fluent

Personal Information

Title: Technical Support Tech

Timeline

IT Support Specialist /AWS Cloud Administrator

National League of Nursing NLN
02.2025 - Current

IT Support Engineer

Amazon-AWS
07.2023 - Current

IT TECHNICIAN-Contractor

IT Renew(now Ironmountain)
04.2022 - 07.2022

Technical Support

Howard University
02.2022 - 08.2023

B.A - Computer Networking & Cyber Security

University of Maryland Global Campus

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Michael Belay